Saeed Ali

Experience

• 

  Etisal International Co

  May 2008 - Dec 2008

  Call center agent

  1. Answer phones and respond to customer requests.2. Sell product and place customer orders in computer system.3. Provide customers with product and service information.4. Up sell products and services.5. Transfer customer calls to appropriate staff.6. Identify, research, and resolve customer issues using the computer system.7. Follow-up on customer inquires not immediately resolved.8. Complete call logs and reports.9. Research billing issues.10. Research misapplied payments.11. Recognize, document and alert the supervisor of trends in customer calls.12. Recommend process improvements.13. Other duties as assigned.14. Provide on-the-job training for new employees15. Act as team leader in my team16. Area support to all teams in my shift duration Show less

• 

  Banque Misr

  Dec 2008 - Dec 2012

  1. deal directly with customers either by telephone, electronically or face to face2. respond promptly to customer inquiries3. handle and resolve customer complaints4. obtain and evaluate all relevant information to handle inquiries and complaints5. perform customer verifications6. process orders, forms, applications and requests7. direct requests and unresolved issues to the designated resource8. manage customers' accounts9. keep records of customer interactions and transactions10. record details of inquiries, comments and complaints11. record details of actions taken12. communicate and coordinate with internal departments13. follow up on customer interactions14. Present and sell Bank products and services to current and potential clients.15. Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.16. Follow up on new leads and referrals resulting from field activity.17. Identify sales prospects and contact these and other accounts as assigned.18. Prepare presentations, proposals and sales offers.19. Develop and maintain sales materials and current product knowledge.20. Establish and maintain current client and potential client relationships.21. Identify and resolve client concerns.22. Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.23. Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate Bank staff.24. Coordinate company staff to accomplish the work required to close sales.25. Develop and implement special sales activities.26. Participate in marketing events such as seminars, trade shows, and telemarketing events.27. Provide on-the-job training to new sales employees.28. Other duties as assigned. Show less

  • Banker A (senior)

    Apr 2011 - Dec 2012

  • Banker B

    Dec 2008 - May 2011
• 

  Citi Bank

  Feb 2013 - Dec 2015

  Sales outdoor team leader

  1- Recruiting, hiring and training my people. 2- Developing the most well trained, professional sales force possible.3- Prepare in advance and conduct regular sales meetings. 4- Review the performance of your salespeople and to motivate and stimulate them to even greater achievements. 5- Constantly strive toward continuing professional growth. 6- Work to improve your sales skills, managerial skills, business skills and product knowledge. 7- Supervise the proper use of the Customer Log by each salesperson. 8- Also review the Customer Log for trends that indicate where additional assistance might be needed. 9- Assist your salespeople in selling by stimulating floor traffic. 10- Motivate them to perform well. 11- Assist them in the selling process whenever needed.12- Offer them the coaching, counseling, advice, support, motivation or information they need in order to help them meet their sales objectives.13- Achieve forecasted sales by following (and, if necessary, adjusting) your written plan of action. 14- Monitor each salesperson's daily performance and compare it with that month's objective. Show less

• 

  UBER Egypt

  Mar 2016 - Dec 2016

  Community Specialist

  1-Deliver high-quality service across multiple support platforms (email, chat, phone) 2-Be a passionate advocate for riders and drivers while answering any questions that come your way 3-Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences 4-Create loyalty among new users and get our early adopters to fall in love with Uber all over again 5-Triage issues and escalate them when necessary

• 

  UBS.LTD

  Jun 2017 - Oct 2018

  Head Of Business Development

  Develop a growth strategy focused both on financial gain and customer satisfactionConduct research to identify new markets and customer needsArrange business meetings with prospective clientsPromote the company’s products/services addressing or predicting clients’ objectivesPrepare sales contracts ensuring adherence to law-established rules and guidelinesKeep records of sales, revenue, invoices etc.Provide trustworthy feedback and after-sales supportBuild long-term relationships with new and existing customersDevelop entry level staff into valuable salespeople Show less

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  Cardoo

  Nov 2018 - Jan 2019

  General Manager

  Oversee daily operations of the business unit or organizationEnsure the creation and implementation of a strategy designed to grow the businessCoordinate the development of key performance goals for functions and direct reportsProvide direct management of key functional managers and executives in the business unitEnsure the development of tactical programs to pursue targeted goals and objectivesEnsure overall delivery and quality of the unit's offerings to customersEngage in key or targeted customer activitiesOversee key hiring and talent development programsEvaluate and decide upon key investments in equipment, infrastructure, and talentCommunicate strategy and results to the unit's employeesReport key results to corporate officersEngage with corporate officers in broader organizational strategic planning Show less

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  Innotech Diamond

  Sept 2019 - Jun 2024

  Following up new business opportunities and setting up meetingsPlanning and preparing presentations (say hello to Powerpoint)Communicating new product developments to prospective clientsOverseeing the development of marketing literatureWriting reportsProviding management with feedback

  • Business Development Manager

    Aug 2019 - Jun 2024

  • Business Development Consultant

    Sept 2019 - Oct 2022
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  WOREX TECHNOLOGY

  Jul 2024 - Oct 2024

  Senior Business Development Manager