Mohammed Anjum

Experience

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  Macro Systems

  Aug 2006 - Jun 2009

  IT Support Engineer

  • Assisted financial and office personnel with hardware and software problems, provided troubleshooting, and owned server, desktop and network issues to resolution. Performed maintenance of servers, personal computers, networks and peripheral equipment, identifying problems and providing appropriate solutions. Installed operating systems, networks and applications and conducted technical training demonstrations.• Built, maintained and repaired computer and network systems to improve speed, reliability, and efficiency of operation.• Demonstrated high quality, results-driven, prompt, and professional sales, customer service and support skills to instill confidence in technical advice and directions. Show less

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  ABMCARE - Apple Authorised Service Provider

  Aug 2009 - Jun 2015

  Technical Support Engineer

  • Actively involved in repairs, which involved successfully identifying, troubleshooting, diagnosing, fault isolation, and resolving hardware and software problems for all Apple products in accordance with Apple Service guides and manuals.• Responsible for handling complex and escalated issues which required coordinating with Apple Technical Service Provider Support team and relaying the information to the customer and technical staff.• Monitored entire service cycle for global warranty claims - creating repairs through GSX, ordering parts, repairing and replacing parts, handling warranty claims, closing repairs, and returning parts. Show less

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  Sharaf DG - Apple Authorised Service Provider

  Jun 2015 - Dec 2018

  Technical Team Lead

  • Primarily tasked with setting up Apple Authorised Service Centers from ground up• Responsible for creating SOPs and setting up complete repair workflows• Built tools for internal use with FileMaker to track repairs, warranty claims, and invoices• Built and maintained data model to estimate revenue projections based on number of completed repairs.• Tracked completed repairs and return of faulty parts to Apple and escalate for any discrepancy with relevant tracking data.• Correlated invoices from Apple with data from CRM to identify any invoice discrepancies related to warranty or out of warranty billing.• Correlated completed repairs data with parts pending return data to avoid any penalties from Apple.• Correlated warranty and out of warranty repairs revenues for accuracy and escalate any discrepancy.• Performed high-level triage of incoming units for repair and distributed and assigned workload among team members.• Kept track of Apple key performance scores and made relevant operational changes. Show less

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  Self

  Jan 2019 - now

  Python Developer

  • Proficient at designing and developing high-performing serverless cloud native APIs and loosely coupled microservices• Adept at writing asynchronous, non-blocking and fault-tolerant Python code• Develop using test-driven design principles• Good at designing and implementation of loosely coupled microservices using latest cloud tools and technologies• Create lean, efficient and secure container images• Implement automated continuous integration and continuous delivery pipelines• Implement automated distributed load tests using Locust• Ability to quickly learn and implement new tools as required• Implement logging, monitoring and tracing technologies for quick fault isolation and troubleshooting• Proficiency in multiple python web frameworks including Django, Wagtail CMS, and FastAPI• Expertise in various front-end frameworks like TailwindCSS, SASS, Bootstrap, Javascript, and Alpine.js Show less