Muhammad Ashraf

Experience

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  Alexandria Mineral Oils Co. (AMOC)

  Jul 2012 - Aug 2012

  Summer Internship

  Automatic Control Management.Training included:-- Distributed Control System (DCS).- Automatic Transmission Fluid (ATF).

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  Shell

  Sept 2012 - Oct 2012

  Trainee

  Intilaaqah Egypt is a Shell sponsored initiative based on the Shell LiveWIRE programme. Launched in January 2004 the programme offers high-quality training, advice, and support to young nationals who wish to start their own businesses.Training included:--Small Enterprise Development.-Marketing.-Business Administration.-Financials.

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  EZZSTEEL

  Jul 2014 - Aug 2014

  Summer Internship

  DRI Management Direct-reduced iron (DRI), also called sponge iron, is produced from direct reduction of iron ore (in the form of lumps, pellets or fines) by a reducing gas produced from natural gas or coal. The reducing gas is a mixture, the majority of which is hydrogen (H2) and carbon monoxide (CO) which act as reducing agents. This process of reducing the iron ore in solid form by reducing gases is called direct reduction.Training included:-1/ Types of Circuit Breaker.2/ Instrumentations.3/ Distributed Control System (DCS).4/ Types of Maintenance. Show less

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  Upwork

  Jun 2015 - Sept 2016

  Embedded System Engineer

  - Design and implement software of embedded devices and systems.- Design, develop, code, test and debug system software.- Review code and design.- Design and production of electronic components or systems.- Analyze the needs of a particular electronic item or system, and develop an electronic circuit that meets the requirements, cost and capacity.- Develop PCB layouts, perform component placements and determine wire routings.- Perform PCB design testing and analyze test results.- Prepare design documentations, requirements specifications and PCB models. Show less

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  Private Tutoring

  Jul 2015 - Jun 2016

  Electronics Teacher

  Electronics Teacher for Students at Industrial Technical Institutes and Advanced Technical Industrial Schools

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  El Sewedy Electro-meter Egypt

  Oct 2015 - Oct 2016

  QC Inspector

  QC department includes:-- Incoming - Surface Mount Department (SMD)- Through-Hole Technology (THL)- Manual Assembly- Testing- PackingMy responsibilities at surface mount department (SMD),- Read the Bill of Materials (BOM), specifications, feeder list, alternatives sheet, and placement sheet and matching that with the reference sample and the machine.- Create a reference sample through the Bill of Materials (BOM) and placement sheet.- Monitor operations to ensure that they meet production standards.- Recommended adjustments to the assembly or production process.- Inspect, test, or measure materials or products being produced.- Accept or reject finished products.- Remove all products and materials that fail to meet specifications.- Discuss inspection results with those responsible for products.- Write the inspection report and send it to QC management. Show less

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  Samsung Electronics

  Jan 2018 - Oct 2024

  Achievements : - Best HHP Engineer in Q1 2023 | Samsung Electronics Egypt (Certificate of Excellence). Date Issued : 10th of May 2023. - Certificate of Appreciation for Excellent Effort In 2022.Date Issued : 27th of February 2023. - Best HHP Engineer in Q4 2022 | Samsung Electronics Egypt (Certificate of Excellence).Date Issued : 2nd of February 2023. Tasks, Duties & Responsibilities : - Technical Lead for the HHP Maintenance Department.- Leading the team performance and KPI improvement.- Ministry of Education Tablets Technical Support (Knox & HW).- Follow up, prepare corrective action plans for risk cases and repeat repairs.- Follow up on customer complaints that escalated by NTRA, CPA, and Samsung VOC and take the needed action.- Follow up on Samsung call center survey and take the needed actions for dissatisfied customers.- Handling customer technical inquiries that were escalated by the customer service department.- Solving any technical issues that escalated by senior and technical engineers. - Monitoring, controlling the inventory levels, and ordering the spare parts as needed.- Follow up and inspect the spare part defect claims and technical support for the inventory department.- Send technical tips to the quality control, customer service, and engineering team.- Analyzing the performance of engineers and putting an improvement plan.- Analyze the technical issues of the new models and raise the technical issues to SEEG HO.- System support for GSPN and Remedy system.- Delegating tasks and achieving daily, weekly, and monthly goals.- Analyzing existing operations and scheduling training sessions and meetings to discuss improvements.- Motivating staff and creating a space where they can ask questions and voice their concerns.- Organizing and scheduling daily work shifts in all service branches.- Follow up and approve individual permissions, vacations, and overall requests over the company system. Show less Achievements: -- Best HHP Engineer in Q4 2020 at Samsung Electronics Egypt (Certificate of Excellence).- Mobile Level 3 Technical Certificate and Certified HHP L3 Engineer at Samsung Middle East and North Africa (MENA RHQ).Tasks, Duties & Responsibilities: -- Senior Maintenance Engineer for the HHP Maintenance Department.- Trainer for the new employees.- Assisting in team performance and KPI improvement.- Guide the team members and support my superiors during the maintenance process.- Solving any technical issues that have been escalated by junior team members.- Knowledge of using the needed tools and equipment to fulfill the repair.- Maintain close cooperation with the other team members and colleagues.- Following all cases repair and service all the faulty devices according to manufacturer standards.- Responsible for changing device states on the system within the maintenance cycle.- Escalate difficult technical repair issues to the technical team leader.- Checking the status of devices on the GSPN and finishing assigned ones within KPIs standards.- Testing devices according to the Manufacturer's final test procedures.- Troubleshoot devices breakdown and provide effective and efficient maintenance services.- Responsible for ordering the needed parts and following up until receiving them from the other responsible section team members.- Make detailed reports on all the work that is done on each device. Show less Achievement: -- Mobile Level 2 Technical Certificate and Certified Engineer at Samsung Middle East and North Africa (MENA RHQ).- Best HHP Engineer at Samsung Electronics Egypt (Certificate of Excellence). - Certificate of Appreciation for excellent effort during 2018.My responsibilities: - - Carry out repairs and service all the faulty devices according to manufacturer standards.- Work on improving the performance of the device.- Reporting technical issues to the Senior Service Engineer.- Checking the status of devices on the GSPN and finishing assigned ones within KPIs standards.- Testing devices according to Manufacturer's final test procedures.- Troubleshoot devices breakdown and provide effective and efficient maintenance services.- Ensure that any parts that need replacing are available in stock.- Make detailed reports on all the work that is done on each device. Show less

  • Service and Technical Support Team Leader

    Jan 2022 - Oct 2024

  • Senior HHP Service Engineer

    Dec 2020 - Jan 2022

  • Service Engineer

    Jan 2018 - Dec 2020
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  Elite Hospital

  Oct 2024 - now

  IT Technical Support Specialist