Ioana Tir

Experience

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  Praktiker

  Oct 2005 - Feb 2011

  Expansion Assistant

  •Correspondence checking•Translation of documents•Maintaining the relation with the investors, architects, authorities and contractors•Preparing the documents for the necessary approvals and permits and tracking their status•Supporting the expansion team for opening new stores and obtaining the necessary approvals•Performing periodical expansion reports•Preparing tender documentation for maintenance contracts•Support work for deal processes including due diligence, deal structure, and contract negotiation•Checking lease / maintenance and general contractors contracts•Performing competitor analysis, new retail site locations negotiations Show less

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  Lidl Romania

  Feb 2011 - Sept 2011

  Expansion

  •Checking and distribution of mails and e-mails•Answering telephones and transferring to appropriate staff member•Processing invoices and distribution to the accounting department •Meeting and greeting business partners•Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing•Research, price, and purchase of office supplies• Setup and coordinate meetings and conferences• Maintain and distribute staff’s weekly schedules• Collecting and maintain PC inventory• Archiving• Support staff in assigned project based work• Recruitment of personnel within the department Show less

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  Oracle

  Sept 2011 - Sept 2016

  • Coordinate install essential installations• Remote management of the hardware delivery and installation • Manage installation queues and service requests to provide the highest level of customer service within standard support guidelines• Operate in line with the business processes, procedures, metrics and service level agreements• Ensure customer and Oracle required documentation is completed according to install essential guidelines• Contributes to continuous process improvement initiatives.• Contributes to process and system development and knowledge management. Show less The mail responsibilities for a Dispatch Coordinator are highlighted below:• Accepts the ownership of assigned task• Organizes field intervention activities with customer, Oracle or partner engineer• Communicates with logistics to ensure that the arrival of parts and engineer to site• Meets customer expectations and contractual obligations• Arranges and coordinates shipments and transport• Monitors queue of Service Request tasks to ensure all open tasks are being managed in a contractual timely manner and acts as an escalation point for out-offline tasks, resolving discrepancies related to escalation activities from missing parts, late parts arrival, dead on arrival (DOA's) and customer dissatisfiers• Responsible for monitoring and minimizing costs in delivery of spare parts. Reports findings to Field and Partner management. Show less

  • Installation Coordinator

    May 2014 - Sept 2016

  • Dispatch Coordinator

    Sept 2011 - May 2014
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  Microsoft

  Sept 2016 - now

  Supporting the Engagement Management community – Microsoft Consulting Services Germany • Responsible for consulting engagements and T&M projects for different customers in different industries • Administrative activities on behalf of the EM such as reporting, controlling, processes and admin tool handling • Keeping a close communication with various Microsoft departments such as Credit and Collections, Business Operations, Project Managers, Resource Management to ensure continuously and smooth delivery for the projects in place • Customer communication regarding project activity and billing • Project maintenance, project staffing, resource management • Processing work orders and amendments • Monthly invoice check and corrections • SME tools and processes, development and process optimization, new hire onboarding activities Show less - Activity in the German Premier One Team (technical, administrative and general support) - Support of the on-boarding of new Premier customers to provide a standardized high quality experience to customers. - Back up Technical Account Managers (TAMs) in their short-term absence. - Support with daily administrative tasks around Premier contracts and raising technical issues. - Maintaining communication with the Microsoft support engineers. - Provide a Newsletter Service for all Germany based Premier customers around Security, Education and Product Life cycle. - Utilize appropriate established escalation routes to facilitate the timely resolution of customer issues and ensuring escalations are communicated to the TAM effectively. - Maintain high levels of data quality and case management excellence through the life-cycle of an issue. - Utilize appropriate tools to ensure the services are delivered in a timely, relevant and accurate standard. - Support engagement not only with the German Premier One team, as well as the wider Germany and EMEA Premier businesses. - Share information and knowledge with the other RDC Service Centre team members, business owners, and the wider Premier community to work to reduce the number of reactive cases raised as well as reducing the time taken to resolve these cases. Show less

  • Customer Success Account Manager

    Oct 2019 - now

  • Consulting Engagement Management Business Administrator and Operations Specialist

    Mar 2019 - Sept 2019

  • Consulting Delivery Specialist

    Sept 2017 - Feb 2019

  • Premier Service Center Delivery Specialist

    Sept 2016 - Aug 2017