Soumen Naskar

Experience

• 

  Sayaji Hotels Ltd

  Oct 2005 - Feb 2012

  • Reported to F & B Manager in the absence of restaurant manager. Working as a pre opening team member.• Analyzed and planned restaurant sales and profitability• Ensured that Food & Beverage sales foretasted for bars, lounges & Restaurants were met• Prepared reports at the end of the shift - staff control, food & Beverage control and sales• Designed menu along with the chef on a daily basis, for special events or occasions, for groups or parties• Estimated food consumption, placed orders with suppliers, and scheduled delivery of fresh food & beverages• Gathering feedback from customers • Resolved customer complaints about food quality or service• Maintained high standards of quality control, hygiene, health and safety• Monitored and ensured that health and safety standards and liquor regulations are obeyed• Effectively monitored inventory, tracked staff schedules and pay and performed other record keeping • Ordered supplies such as Crockery, tableware, glassware and cleaning items• Arranged handyman for maintenance and repair of equipment and other services Show less • Ensure that all decorations have been set in accordance to the instructions• Prepare rooms in terms of adjusting lights and setting appropriate temperature Set banquet rooms and halls as per instructions of the event manager• Make sure that tables are set with linen, dishware and flatware• Fill glasses with water before guests arrive and refill them during the course of the event• Greet guests in a cordial manner as they arrive• Offer welcome drinks and ask guests if they need any additional items• Set banquet table with dishes• Carry food trays to the tables• Ensure that food is replenished in a quick manner• Deliver beverages as per guests’ instructions• Anticipate guests’ needs continually and fulfill them appropriately• Clear dishes and flatware once the event has ended• Clean premises along with stripping table cloths and napkins• Take down decorations as instructed Show less

  • Bar Captain (Turque Lounge Bar)

    Jan 2009 - Feb 2012

  • Bartender

    Dec 2007 - Dec 2008

  • Sr.GSA(Banquet)

    Oct 2005 - Nov 2007
• 

  Ramee Group

  Feb 2012 - Jun 2017

  Senior Restaurant Manager,Ramee Grand Hotel.Pune, Maharashtra, India

  Key Functions:>Supervised all in-house aspects of the restaurant, from in-house decorations to menu selection.>Managed different areas of restaurant operations such as customer relations, vendors’ relations and inventory control.>Specialized in training and motivating new staff regarding their work and responsibilities.>Controlled the overall cash flow on a daily basis to meet the weekly expenditures.>Maintained accounting books regarding employee payroll and sales summaries of the restaurant.>Helped in promoting business through social interaction in community events.>Estimated the daily food consumption and placed orders with suppliers accordingly – Ordered utensils and contacted merchants regarding their supplies on a regular interval.Staffing:>Trained new staff; delineated their responsibilities and restaurant work ethics.>Monitored cooking staff closely to ensure adherence to required standards in terms of quality and safety.>Maintained a friendly environment for staff and customers.>Scheduled working hours of staff and rotation of shifts.Selected Initiatives:>Assisted the customers in answering their queries regarding food quality and service.>Maintained the cleanliness and sanitation standards of the restaurants by routine check-up of the cleaning done by staff.>Created new menu formats keeping in mind customer preferences and upcoming varieties available.>Searched the market regarding new dishes and recipes or latest trends in restaurants that could help improve business. Show less

• 

  Ramee Group of Hotels, Resorts & Apartments

  Jul 2017 - Nov 2019

  F&B Outlet Manager ,Regal plaza Hotel.UAE

  Responsibility Coordinate daily Front of the House and Back of the House restaurant operations Oversee the daily operations of outlet for efficient operations. Plan and assign daily workloads to outlet associates. Develop and enforce established policies and procedures. Establish operational strategies to meet quality and customer service standards. Develop marketing strategies to improve sales and profitability. Maintain the outlet facility clean and safe. Obtain customer feedback's and recommend necessary outlet operational changes. Interview and hire associates for outlet operations. Schedule orientations and job training's to outlet associates. Organize regular meetings to discuss about issues and updates. Analyze and resolve problems in a timely and accurate manner. Organize special events and entertainments to attract more customers. Address customer queries courteously and ensure customer satisfaction. Develop cost-effective operational plan to achieve outlet goals. Assist in cash handling activities and develop expense and revenue reports. Show less

• 

  St.George Hotel

  Nov 2019 - Oct 2020

  F&B Outlet Manager

  Oversee the daily operations of outlet for efficient operations.Plan and assign daily workloads to outlet associates.Develop and enforce established policies and procedures.Establish operational strategies to meet quality and customer service standards.Develop marketing strategies to improve sales and profitability.Maintain the outlet facility clean and safe.Obtain customer feedbacks and recommend necessary outlet operationalchanges.Interview and hire associates for outlet operations.Schedule orientations and job trainings to outlet associates.Organize regular meetings to discuss about issues and updates.Analyze and resolve problems in a timely and accurate manner.Organize special events and entertainments to attract more customers.Address customer queries courteously and ensure customer satisfaction.Develop cost-effective operational plan to achieve outlet goals.Assist in cash handling activities and develop expense and revenue reports Show less

• 

  LA QUINTA® BY WYNDHAM BUR DUBAI

  Dec 2020 - Jul 2021

  Club Manager

  Blend Club & Lounge Bar

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  Ramee Group

  Sept 2021 - now

  Club Manager