Michelle Mullin

Experience

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  UnitedHealthcare

  Oct 1994 - Oct 2018

  Operations Manager

  United Healthcare – Operations Manager Responsibilities:• Directly managed day-to-day operations within the Billing department. • Responsible for managing a team of 40 employees. My direct reports were 2 Billing Supervisors, 2 Collectors, and 36 Billing Analysts. • The Billing team completed eligibility data entry and provided invoices to bill medical, vision, dental, Medicare, and cobra insurance for 300+ employer groups (over 669,000 members). • Partnered with Operations Leaders to project and collect monthly cash goals of $400 million in revenue. • Tracked and monitored employee's performance, workload, and attendance to achieve monthly KPI Accuracy and Financial goals, meet deadlines, improve customer satisfaction, and ensure compliance with Policy and Procedures and Core Values. • Scheduled and facilitated Leadership meetings through virtual computer programs across 4 billing sites to discuss Social Responsibility, Customer Service, Quality improvements, and Special Projects. Show less

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  Southern California IBEW-NECA Admin. Trust Fund

  Oct 2018 - Aug 2019

  Administrative Assistant

  So. Ca. IBEW-NECA Trust Fund Office - Assistant Administrative Responsibilities:• Assisted Trust Fund CEO with day-to-day operations within Membership Services, Eligibility Data Entry, Accounting, Financial Reporting, and Administrative Services. • Reviewed and approved Healthcare insurance Provider contracts, insurance billing reconciliations, healthcare invoices, eligibility and billing adjustments, and Audit and Remittance refunds. • Collaborated with managers and employees to create and revise SOPs and correspondence letters sent to Employees, Participants, Healthcare Providers, Local Union Professionals, and Legal Counsel.• Provided excellent customer service to over 10,000 participants and Local Union Professionals for 4 Local Unions. • Prepared meeting agendas and materials and presented for the Board of Trustees meetings. • Scheduled and facilitated monthly Managers’ meetings to identify efficiencies and process improvements to meet all expectations and goals. • Partnered with Managers to create Membership Accounting Call Center goals, KPI reports monitoring eligibility data entry, customer service, and performance. • Mentored and develop employees by providing appropriate training, addressed behavioral, and performance issues through coaching sessions, along with development plans. • Prepared and delivered performance results and Annual Performance Evaluations for employees. • Assigned to plan the SC IBEW-NECA Annual Health Fair for the Trust Fund, Local Professionals, Healthcare Providers, and Electrical Workers Union members. • Scheduled and facilitated the Health Fair “Kick-Off” meetings with the Healthcare Vendors, Local Professionals, and Venue Representatives. • Established strong working relationships with Sales Account Executives and Health Insurance Providers to set up new clients, renewed existing contracts and, resolve escalated issues. Show less

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  Nationwide Pet

  Jul 2020 - now

  Operations Manager, Admin