Javiera Rojas Mera

Experience

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  Universidad Andrés Bello

  Mar 2013 - Dec 2013

  Ayudantía - Comportamiento organizacional

  Academic Assistant of "Organizational Behavior" study subject of the Professor Jaime Torres Dujisín

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  Universidad Andrés Bello

  Mar 2014 - Dec 2014

  Ayudantía - Recursos Humanos

  Academic assistant of the HR Study subject of the director of the School of Economics and Business Karen Sauer, then with the consultant Octavio Vásquez Concha

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  Enaex

  Jan 2015 - Mar 2015

  Summer Inter

  I worked as a Intern in the HR department, having the following responsibilities: - Support to project of Working Enviroment surveys and performance evaluation - Presentation of some indicators such as: absenteeism, occupation, pending holidays, among others - Constant relationship with productive plants of Enaex in regions in order to know their HR needs - Marketing support with merchandising and deliveries to internal customers

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  NXTP Labs

  Dec 2015 - Dec 2017

  Innovation Manager

  Planning of program activities and projects along with the correct fulfillment of objectives and Budget - Program activities planning (kick off, Hackaton, Demo Day, Innovation Day, work tables between corporate and Startups) together with compliance of KPIs- Scouting of open innovation for the solution of business pains- Lifting of Startup needs with the search of respective solution and portfolio management- Responsible for compliance with Corfo requirements regarding Venture Capital private investment- Coordination of mentoring network together with its maintenance- Manager of corporate alliances and partnershipOther corporate responsibilities: - Positioning of NXTP Labs in the technological innovation industry through public relations management and organization of events such as: Corfo, Start-Up Chile, Bci Labs, Deloitte, ProChile, FCh, Microsoft, ASECH, Wayra, Transbank, Women Pacifico, Codelco Lab, Falabella, Accenture. - Responsible for the relationship and loyalty with media such as: Diario Financiero, Capital Magazine and El Mercurio. - Benchmarking and strategic planning trips to other countries to forge guidelines with NXTP Labs - Proposal of communication strategies together with the supervision of creation of graphic pieces and merchandising - Analysis of metrics in Social Networks such as: Twitter, Facebook, and Linkedin Show less

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  AFP Cuprum

  Jan 2018 - Dec 2018

  Advisory Product Manager

  Responsible for the design and implementation of campaigns that provide advice to pensioners and clients about AFP savings products. The campaigns consisted on ending personalized e-mail marketing through Salesforce, a media plan, mass media (radio and TV), added to data analysis, loading, A/B Testing and audience measurement

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  Entel

  Jan 2019 - Jun 2021

  Channel Manager

  Manager of innovation projects and continuous improvement for multiple sales and after sales channels:- Conceptualization and implementation of innovation, automation and savings projects that impact the development of the Channel and its constant search to digitize- Projects under my charge: Pick up in Store, Last Mile, Face Recognition in AWS for personalized customer service, process automation, store virtualization, SMS to customers as virtual queue ticket, among others- Design of Business Cases that propose initiatives, based on relevant industry benchmarks and face-to-face and digital business metrics- Implementation of MVPs defining different success metrics for them, continuing with the design of proofs of concept, t0, phases, learning and pivoting opportunities.Work in coordination with areas of Innovation, Customer Experience, Artificial Intelligence, Studies, E-commerce, Development cells, IT, Legal Show less

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  WOM Chile

  Jun 2021 - Mar 2025

  Development leader of the Sales and Customer Care channels, along with the maximization, continuous improvement and operation of the digital products used by the sales force to achieve goals, added to the development of new business lines and products. To achieve the above, I created from scratch a team consisting of 4 Product Owners and a Squad of 12 analysts- Lead the scalable development of the channels in charge, their sales platforms, adherence to new flows and products and quality monitoring of the associated processes. Measurement by channel/product and presentation of results in Committee- Implementation of technological solutions according to the time to market required by the Telco industry with agile SCRUM and Kanban methodology- Constant advice to the business to achieve increases in NPS (+4Pp), Sales (~2Pp x initiative) and adherence to quality processes. Decrease in TMO (from 10 to 6 min per sale) and churn (~1Pp x initiative) Show less Responsible for taking the mobile operations strategy into action:- Conceptualization defining the vision of the product, considering the business and end user, ending with its implementation through agile methodology - Definition of the product objectives, determining its characteristics and creating the backlog. Creation of Epics, HUs, prototypes and MVPs and subsequent prioritization - Follow-up with the Scrum to ensure the success of the development - Design of Business Cases that propose initiatives, based on relevant industry benchmark and business metrics Show less

  • Lead Product Owner

    Nov 2022 - Mar 2025

  • Product Owner

    Jun 2021 - Nov 2022
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  Fundación Hogar Mejor

  Jun 2023 - now

  Directorio
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  OTIC - Cámara Chilena de la Construcción

  Apr 2025 - now

  Product Director

  Lead and supervise a whole Product Team (18 members between Product, Development, QA and Design) to ensure products are designed and developed according to OTIC Cchc standards To lead, design, and recommend the creation of scalable, high-value digital products that respond to market trends, user feedback, and business needs based on sales metrics, in an environment where OTIC-CChc's mission is to impact the quality of life of Chilean workers through increased and improved training.How?- Leading and supervising the entire Product team (18 members including Product Owners, Technical Leads, QA, and Product Design) to ensure products are designed and developed according to OTIC Cchc standards.- Implementing Product methodology, starting with service design, research, empathy, card sorting, and other studies that provide guidelines for subsequent development in development teams.- Implementing Agile methodologies, both Scrum and Kanban, in 3 development teams.- Developing a comprehensive quality view within the QA team, including testing in different environments and product sanity levels.- Making decisions based on Google Analytics, CRM sales dashboards, and other operational metrics such as Average Time to Market (ATM), complaint rate, and internal Net Promoter Score (NPS).- Working in coordination with marketing, sales, and operations management to define the optimal time to market, growth campaigns for digital products, and value proposition. Show less