Carolina Vogelbaum (Gleeson)

Experience

• 

  Oracle

  Jun 2005 - Oct 2011

  -Managed the planning and implementation of the new Oracle Direct office in Malaga. I opened its doors in November 2010, and have 170 employees already hired-Coordinated deliverables of all the key functions: HR, Recruitment, Facilities, IT, Sales Management, Sales training and Global Mobility departments to ensure Malaga centre was established in a timely and successful manner.-Track and maintain a detailed project plan-Regularly report and communicate progress of the project to SVP and all senior management.-Identified potential risks and took actions to prevent them-Liaise regularly with Government to ensure adherence to training and development program for grant assistance and improve business conditions for Oracle-Manage day-to-day operational aspects of this challenging project. -Responsible for controlling project costs and allocating resources.-Provide direction and support to new employees and sales managers.-I founded and lead a social committee to establish a strong identity and fun culture within the Malaga office. Organize regular events and fun activities-I go the extra mile to look for solutions to employee complaints to make this new centre the best workplace in Europe.-Implement sales processes and replicate best practices from Oracle HQ in Dublin.-I ensure all documents and processes are complete, current, and stored appropriately. Show less -Responsible for all EMEA Inside Sales business analysis and reporting. I make sure all management has the required accurate reports, tools, and analysis to manage their business. (I had to proactively train them on our business model and reporting requirements, allocating resources , setting up priorities, timelines, etc)-I lead and managed the Inside Sales OBIEE project delivering business intelligence reporting dashboard to all Inside Sales Management in EMEA. The new BI reporting tool become an integral part of sales management and has reduced significantly the need to produce ad hoc reports. For the first time OD management can see online pipeline in their scope vs. budget, forecast and prior year actual. This project involved gathering business requirements, allocate resources, translate business requirements to development, UAT, coordinate rollout, communication, training, support, adoption, etc).-I developed and maintained an OD Reporting Portal with monthly/quarterly tracking of key business metrics such us: product win rates, attach rates, pipe-creation-to-close cycle, inside sales ownership, product specialization mix in order to understand the underlying transactional sales activity, and determine priorities and contribution.-I successfully introduced the stamping of division and position in opportunities in CRM tool. This was never implemented in Oracle before and was a huge contributor to errors in pipeline creation reporting.-Provide full support to VP and Senior Management in Business Reviews, Forecast calls, ad-hoc presentations and analysis.-Managed, trained and mentor 2 junior business analyst which supported me on getting all reports. -I work closely with Finance and Sales Programs and participate actively in the business planning process for the region on an annual & quarterly cycle Show less

  • Project Manager

    Oct 2010 - Oct 2011

  • Senior Business Analyst

    Jun 2005 - Oct 2010
• 

  Microsoft

  Oct 2011 - now

  Identified and lead global optimization opportunities for Microsoft Operations, including define, design and tracking business benefit across program, policy and process.Accountable to validate assumptions, and develop data driven business cases to influence policy and process enhancement to optimize across existing systems and influence modern solutions.Subject matter expert for Operational implementation of VL Enterprise Policies.I lead global opportunities, to close gaps and standardize processes and policies addressing any revenue or compliance risk to Microsoft.Monthly analysis and communication of policy changes and potential impact to order and agreements processing to ensure no impact to our run business. Show less Responsable for the run of the Volume Licensing Enterprise Program Business for EMEA; - Regional program manager for the programSet up process/tools to track and measure health of the audienceContinuous improvement of current processes.Subject matter expert for Operational implementation of VL Enterprise PoliciesManage in-market issuesMonth end quarter end deal support to enable and ensure revenue is booked. Minimize escalations and smooth operations.Identify capability gaps, prioritize and build business cases to improve capabilitiesIdentify the opportunities for improvement within the program for the region and global . Drive and implement global initiatives for the program and ensure cross regional alignment.Get input from Partner forums and customer voice and work to change and optimize processes, policies and tools to increase partner and customer experienceSynch with Subsidiaries/field to get their input and make improvements. Ensuring they are market ready. Support launches for the Enterprise Program in regionProvide inputs to develop customer & partner Readiness materialsOptimized processes, Improved customer/partner experiences and readiness Show less

  • Global Process Manager

    Feb 2019 - now

  • Business Operations Analyst

    Jan 2018 - Jan 2019

  • Enterprise Audience Manager

    Jul 2015 - Jan 2018

  • BI Program Manager

    Oct 2011 - Jun 2015