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Peter Lines

Peter Lines

Customer Service Officer

Followers of Peter Lines399 followers
location of Peter LinesAdelaide, South Australia, Australia

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  • Timeline

  • About me

    Commercial Systems Technical Lead @ Nearmap

  • Education

    • Audencia Nantes Ecole de Management

      2012 - 2013
      Exchange Program Management and Marketing

      Semester exchange program, where I undertook studies in Strategic Management, Marketing Strategy, Risk Management, and Entrepreneurship. Seeing these areas from a European market perspective was an incredibly valuable experience.

    • University of Adelaide

      2010 - 2013
      Bachelor of Commerce (BCom) Marketing

      Activities and Societies: Exchange Student Network Secretary 2013 Electives undertaken include Brand Management, Commercial Law, eCommerce, Management, and French Language.

  • Experience

    • National Motor Museum

      Jan 2004 - Oct 2006
      Customer Service Officer

      First job out of highschool, mainly just involved ticket and merch sales, cleaning, and talking to visitors about the vehicles on display.

    • TSA TELCO GROUP

      Nov 2006 - Feb 2007
      Door-to-Door Sales

      Door to door selling of Telstra products

    • Telstra

      Aug 2007 - Aug 2012
      Various Roles

      I spent 5 years with Telstra Retail, working in roles including Assitant Store Manager, Customer Advisor, Retail Administration Officer, and Tech Expert.

    • Felix Cartal

      Mar 2012 - Mar 2013
      Digital Marketing Intern

      Internship in Digital Marketing for a globally known EDM producer, with work focussed around Social Media Management, Brand Management, and Website Administration. As part of this I also lead the launch on social media of Felix Cartal's radio show, The Weekend Workout, which is broadcast via satellite across North America.

    • News Corp Australia

      Aug 2014 - Dec 2020

      Production and Continuous Improvement support for the cloud telephony and CRM platforms used across News' subscriptions and advertising sales businesses. Business Systems Analyst role encompassing support, testing and continuous improvement of Systems and Processes used by News Customer Service. Role was primarily focused on Salesforce optimisation after an initial CRM implementation in 2015. Inbound customer service to subscribers of News Corp publications

      • Salesforce/NVM Admin

        Sept 2018 - Dec 2020

      • Systems and Process Leader

        May 2015 - Sept 2018

      • Sales and Service Representative

        Aug 2014 - May 2015

    • Lumary

      Dec 2020 - Aug 2023
      Senior Functional Consultant / Senior Business Analyst

      Salesforce Functional Consultant and Senior BA working with Lumary's internal teams to help accelerate their goals, remove blockers to performance, and continually drive improvement of Lumary's Salesforce org and other internal systems to better support and enable staff.

    • Nearmap

      Nov 2023 - now
      Commercial Systems Technical Lead

  • Licenses & Certifications

    • Salesforce Certified Platform App Builder

      Salesforce
      Aug 2023

    • Salesforce Certified Administrator (SCA)

      Salesforce
      Mar 2023

    • Certified ScrumMaster (CSM)

      Scrum Alliance
      Nov 2023
      View certificate certificate

  • Volunteer Experience

    • Volunteer

      Issued by The Forktree Project on Jan 2023
      The Forktree ProjectAssociated with Peter Lines