Deep Enrich
Marena Cuellar
Customer Service Representative
285 followers
Bogota, D.C., Capital District, Colombia
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About me
Quality & Customer experience lead | Tech & Customer service | Passionate & fast learner
Education
Liceo Teilhard De Chardin
2005 - 2010High School Diploma
Experience
Teleperformance
Aug 2014 - Jan 2017Customer Service RepresentativeSupport via chat and phone for mobile users having technical difficulties. Technical support, basic troubleshooting and advance for mobile issues. .
Sitel Group
Feb 2017 - Jan 2018Proactive and reactive analysis of identified opportunities, based on findings from transaction monitoring. Provide technical support via chat to customers with TV, Internet and phone issues, upgrade accounts, basic troubleshooting.
Quality Analyst
May 2017 - Jan 2018Technical Support Agent
Feb 2017 - May 2017
Sutherland
Jul 2018 - Mar 2024Provide support to Service Delivery by performing proactive and reactive analysis of identified opportunities, based on findings from transaction monitoring. Technical and billing support for Google - G Suite/Google Workspace accounts: Setup emails, verify Domains, website mapping, verify charges.
QA Lead
Jul 2023 - Mar 2024Quality Analyst
Mar 2021 - Jul 2023Customer Service Representative
Jul 2018 - Mar 2021
Licenses & Certifications
- View certificate
Six Sigma: Quality Tools
SkillsoftMay 2023
- View certificate
Excel – Intermedio
Praxi DigitalMay 2024 - View certificate
1.3 Excel – Avanzado
Praxi DigitalAug 2024 - View certificate
1.4 Excel- Introducion a Macros Visual Basic
Praxi DigitalOct 2024 - View certificate
Excel -Nivel Básico
EA LEARNING ACADEMYApr 2024
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