Raminta Kamasilovaite

Experience

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  Regus

  May 2015 - Jun 2016

  Customer Service Representative

   Meeting and greeting customers and ensuring a welcoming environment. This also includes meeting potential clients at the beginning of their tour.  Managing the switchboard, this included answering centre related queries and answering in house client calls.  Assisting virtual office clients and dealing with queries via email, as well as in person with in house clients. The centre has more than 180 in-house clients and 455 virtual office clients within the centre; whether showing a customer to a meeting room, preparing their new office for move-in, troubleshooting basic technical issues or assisting with copies/administrative tasks.  Created a new data sheet to better keep track and organise the Virtual office client information.  Assisting with virtual office client terminations. Booked meeting rooms and conference facilities, ordered and maintained centre stock, keys, security passes inventory and equipment; Booked contractors, managed furniture inquiries and moves, show offices set up. Assisting with maintenance and development of AML (anti money laundering) and Compliance Policies and Procedures within the centre ensuring they are met for all clients. This mostly includes communicating with clients and guiding them through the compliance procedures.  Payment processing (Morten Smith) Show less

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  Regus

  Aug 2016 - Oct 2016

  Customer Service Representative
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  Us and Co

  Oct 2016 - Jun 2022

  Responsibilities:▪ Lead project manager in launching a brand new Us&Co branch in East London, Stratford.▪ Replicating all existing procedures and adapting them to a new centre and demographic of clients.▪ Recruiting a new team.▪ Managing relationships with new contractors and overlooking the handover from the refurbishment’scontractors.▪ Selling offices off plan prior to branch opening and continuing managing CRM post opening.▪ Setting up all new systems and training the new team on using these correctly.▪ Managing client contracts from new sales, renewals, and termination process.▪ Adapting the building procedures to be Covid-19 compliant.▪ Liaising a Covid-19 support scheme between directors and clients, to retain as many clients aspossible.▪ Identifying and optimising opportunities to maximise revenue streams▪ Work alongside the group marketing manager in delivering engaging social media content▪ Preparing monthly reports and agenda and attending Monthly Management Meetings▪ Managing centre expenses and budgeting for financial year ahead▪ Creating a planned maintenance schedule and ensuring this is completed and recorded▪ Ensuring all of the H&S checks are conducted and recorded▪ Billing and Debt chasing Show less Responsibilities:▪ Main point of contact for all centre escalations for clients, contractors, and on-site team members.Taking the lead in organising new client retention schemes and initiatives to grow our existing clientbase.▪ Conducting performance reviews, warnings and recruiting new members of staff.▪ Reporting directly to senior head office team and directors of monthly centre progress.▪ Overlooking all centre expenditure and checking where savings can be made, without loosing thequality service.▪ Keeping the team motivated and ensuring everyone is up to date with all client’s needs and newmove in/move outs.▪ Creating team schedules and managing centre projects, delegating responsibilities, and checkingprogress to meet deadlines.▪ Debt chasing none paying clients, to ensure the centre has minimal bad debt.▪ Vetting contractors and ensuring the building is well maintained, up to date with all Health and Safetyrequirements.▪ Reviewing Risk Assessments and ensuring all clients are up to date on the centre house rules and theirresponsibilities. Show less Responsibilities:▪ Ensuring smooth running of the business centre on daily basis. Managing clients needs and resolvingany issues that may arise in a quick and efficient manner.▪ Working with Xero accounting software, managing centre expenses, budgets and client debt chasing.▪ Supervising the onsite team and delegating tasks. Offering support to the onsite team when issuesarise.▪ Providing system training to new starters and onsite team. Offering support on any queries they mayhave regarding systems.▪ Implementing new procedures and ensuring that these are followed.▪ Managing maintenance contracts and contractors on site; to ensure that no disturbance is caused tothe clients and operations of the centre.▪ Checking that all H&S is up to date and maintained accordingly.▪ Managing centre availability and updating brokers on any offers and empty offices that are comingonboard Show less

  • Community Manager

    Oct 2019 - Jun 2022

  • Community Manager

    Apr 2019 - Sept 2019

  • Assistant Centre Manager

    Apr 2018 - Mar 2019

  • Customer Service Representative

    Oct 2016 - Mar 2018
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  GENERAL PEOPLE LONDON

  Jul 2022 - now

  General Manager

  Responsibilities:-Lead project manager in managing the surrender of the commercial property from the local council to the freehold landlord. -Reissuing and renegotiating new lease contracts for all existing tenants, who were 85% occupied at the time of surrender. -Evaluating existing team members and recruiting new team members to establish the new management of the building. Conduct probation, mid-year and annual reviews. Ensuring stretched targets and development per individual.-Reposition the lease debt situation, which accrued during the surrender period. Including debt chasing, lock-out procedures and termination. -Maintaining building occupancy, by driving rental sales of available commercial units. With direct sales and through market brokers. -Preparing occupancy forecasts by keeping a relationship with the tenants and ensuring tenant retention targets are met. -Profit & Loss Management and reviews with the central project team. Increasing service charge rates, to maintain the building in profit. -Prepping and managing existing tenants, for a full building refurb and rebrand. -Managing all complaints, during refurbishment works without losing income and retaining tenants. -Promoting the new rebranded building with industry brokers, to increase lead numbers. -Managing health and safety building requirements. Show less