Genevive Galacio

Experience

• 

  LBC Express, Inc.

  Apr 2003 - May 2004

  Sales Clerk

  • Accept mailed letters, documents, money and packages.• Sort all letters as per location• Encode all letters, documents and packages per location for record purposes• File and retrieve from its proper file box all sorted letters, documents and packages• Distribute all sorted letter to its assigned driver for mail distribution• Answer telephone calls for the company and accommodate every customer’s needs• Encoding of all customer inquiries for ready reference.• Responsible for quoting customer inquiries regarding freight/custom charges.• Handling payment received from every customer made. Show less

• 

  Sun and Sand Sports LLC

  Jan 2006 - Sept 2016

  o As a Store Manager responsible for maintaining a professional, competitive and profitable outlet o Utilizes and develop all available resources like staff, products, company assets, marketing and ensure the achievement of a satisfying and conducive working environment.o Through my leadership ability and people management skill, enabled the staff to reach their full potential and deliver specific performance factor.o With Integrity, Respect to others, Professional & Ethical behavior all the time I develop my store team to reach the full potential with high store performance DOMAIN(Area of Operation)Store, Staff, Administration, Inventory, Cash, Stock Loss, KPI’sJOB DESCRIPTIONS & RESPONSIBILITIES • Oversee all the day-to-day Operations of the store.• Achievement of stores Sales Targets, KPI’s - ATV, UPT, Conversion. • Full compliance SOP, Visual Visit Report, Stock Audit Check List, Operation Manager Visit Report, Prime Time Visit Report, Fit for Stock Take etc.• Stock control and Inventory Management including Stock Shrinkage.• Focus on achieving the utmost Customer Service Standards• Developing and coaching of all staffs.• Responsible for launching well organized promotions & marketing events in store• Ensure team members have firm understanding of the Company policies and procedures.• Responsible for maintaining store security, controls-cash, and Store keys. • Organizes everyday staff briefings & Coaching to staff• Keep updated with Competition and others in the mall• Staff Leave and Replacement of staff from within the store• Scheduling of Staff including allocation of staff in sections as per daily requirement• Addressing Customer Complaints & Customer Return Goods for Exchange/Repair/Refund • Discounts ( Bulk / Damage / Display unit etc.) within company policy• Liaise with Mall Management • Stock Replenishments in stores and follow-up with the respective depts.• Follow up for Delivery of goods to customers. Show less In conjunction with the Store Manager as a Store Supervisor, responsible for the overall management of a showroom• Maintaining and improving the performance levels of staff• Huge focus on achieving the highest customer service standards• Implementation of Policies and Procedures as per company standards• Developing and coaching of all staffs. • Creation of a positive and energetic work ethic and culture• Provide product knowledge to staff• Customer service training to staff – Meet & Greet Program Show less • Responsible for maximizing retail sales through product knowledge, customer service and selling skills.• Sells retail merchandise and assists customers with advice on purchases, trial rooms, product promotions• Restock levels & maintains merchandising and visual display standards• Implement stock control and security procedures and maintains appropriate records as required by company policy• Performs the staff role as an individual plus performing in a team to ensure team success of retail showroom Show less

  • Retail Senior Store Manager - Kids Division

    Apr 2012 - Sept 2016

  • Store Supervisor

    Apr 2008 - Mar 2012

  • Sales Assistant cum Cashier

    Jan 2006 - Mar 2008
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  Apparel Group

  Nov 2016 - Nov 2020

  Retail Store Manager - INGLOT COSMETICS

  o Managed daily store operations, staffs and enforced merchandise presentation standardso Increased sales and exceeds goals by building a stable clients and delivering excellent customer serviceo Creating events/ strategies that directly impacted the stores overall business performanceo Trained new and incoming staffs on product knowledge, sales techniques and basic make up applicationso Tracked and kept an inventory on incoming and outgoing merchandise. o Support selling effort by maintaining stock replenishments and clean house keeping procedures o Attended beauty and cosmetics trainings to enhance product knowledge impacting in helping the customers on product selectionsDOMAIN(Area of Operation)Store, Staff, KPI’s, Staff Training Programs, Administration, Inventory, Cash, Stock Shrinkage • Oversee day-to-day Operations of the store.• Achievement of store sales targets• Daily tracking of KPI’s, Average Transaction Value, Unit per Transactions, Conversion and do corrective measurements to achieve it• Maintain the SOP and its full compliance• Distributing of Targets to staff and Daily compliance• Stock control and Inventory Management including Stock Shrinkage.• Focus on utmost Customer Service Standards• Addressing Customer Complaints including Customer Return Goods for Exchange/Refund as per company policy• Responsible for launching of promotions & marketing events in store• To Plan, Lead, Organize, Motivate & Control store team• Developing and coaching of all staff including product knowledge• Leadership in creation of a positive and energetic work environment • Organizes everyday staff briefings & Coaching to staff• Scheduling of Staff Rota as per daily requirement• Ensure team members have firm understanding of the Company policies and procedures.• Handling of Staff Issues• Liaise with Mall Management • Stock Replenishments in stores and follow-up.• Follow up for Delivery of multichannel orders for customers. Show less