Favour Amenkhienan

Experience

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  Covenant University

  May 2018 - Jul 2018

  Student work experience program

  •Engaged in basic engineering practices •Taught basic engineering skills

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  TotalEnergies

  Jun 2019 - Aug 2019

  Telecoms & Network Operations Intern

  ● Worked closely with the Head Engineer in the Telecoms & Network department to resolve network issues and downtime experienced by users, improve daily network operations across various sites and provide exceptional customer service.● Collaborated in the company-wide network upgrade through migrating Cisco SFP modules from 1GB to10GB.● Carried out troubleshooting on Cisco switches and PCs using System File Checker.● Gained hands-on experience with Cisco IP phones, Cisco switches e.g. Cisco Nexus 7000 series and Cisco routers e.g. Cisco 3900 series etc. Show less

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  TotalEnergies

  Mar 2020 - Aug 2020

  Information Systems and Telecommunications Intern

  ● Participated in several HSE training organised by the company.● Partnered in the migration of 10 users from WiFi to Local Area Network (LAN) to increase network speed on their PCs.● Reformed Cisco Catalyst 3560-CG series switches by troubleshooting and carrying out recovery measures where necessary.● Performed daily routine checks on videoconferencing and telepresence equipment run with Polycom and Crestron Technologies and supervised other interns in the setting up of videoconference rooms formeetings.● Understanding of Voice over IP (VoIP). Show less

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  Covenant University

  May 2021 - Oct 2021

  Events Project Manager, Convocation Planning Committee

  ● Coordinated and led a team of over 20 members to successfully plan and execute events such asfundraisers, carnival, dinner and awards night for 1600+ graduating students.● Prepared budgets for the various events and adequately managed the approved budget by negotiatingdeals worth over 3 million naira for the execution of projects.● Managed over 10 vendors and maintained constant communication with all stakeholders tosuccessfully execute all projects within the given project timeline.● Documented weekly progress reports and facilitated activities of the PR and media team. Show less

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  IpNX Nigeria Limited

  Mar 2022 - Oct 2022

  Network Support & Service delivery Intern

  ● Provided installation, configuration, optimization and maintenance services to 30+ customers by deploying carrier-grade and reliable telecommunications and network fiber infrastructure and services for residences and SMEs following best practices and set SLAs.● Serviced existing fiber infrastructure in deployed areas by carrying out routine checks andtroubleshooting, and resolving network issues thereby reducing network downtime in the East division by 5%.● Ensured customer satisfaction and operational excellence during all 3 levels of client liaison by providing pre-sales support, building trust and rapport as well as follow-up and visits via chat, email and phone calls.● Handled complex customer needs and customer complaints and activated 40+ retail customer accounts adding to the company’s KPI to reach 7000 residences.● Recommended areas of improvement, and product enhancements based on 15 customer feedback including new platforms, features and services that meet the present and future criteria as a telecommunications service provider and strengthen long-term business relationships and strategic customer retention. Show less

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  Dell Technologies

  Nov 2022 - now

  Service Delivery Engineer - CEEMETA Region

  ● Collaborated with partner support teams as an Implementation specialist to deploy DELL EMC storage and NAS projects (Powerscale Isilon, Powerstore, VxRail, PowerEdge servers) in production and disaster recovery environments for Dell Technologies clients in over 10 countries spanning across Emerging Africa.● Carried out a timely response to escalations and incidents at various customer data centers that could impact business continuity.● Performed rack and stack activities of DELL Powerscale and Networking switches at customer production and disaster recovery sites across Lagos.● Ensured high levels of customer satisfaction and operational excellence during all levels of deployment with clients in adherence to set SLAs, achieving a CSAT score of at least 90% in all projects.● Provided world-class delivery of services to customers by building an in-depth knowledge of customers’ priorities and initiatives and becoming a trusted advisor who avoids customer impact and facilitates continuous improvement.● Participated in global workshops, training, and improvement programs as required by the organization. Show less