Michael Youngblood

Experience

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  Brink’s Home Security

  Jan 1995 - Aug 1999

  Senior Accountant

  • Coordinated semi-annual physical inventory branch visits and consolidated calculations, prepared schedules for auditors, and performed balance sheet reconciliations

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  MetaSolv Software (Acquired by Oracle in 2007)

  Aug 1999 - Jan 2007

  Financial and Cost Accounting Manager

  • Accounting project lead on external commission software implementation that reduced the time spent on calculating commissions by 60% each month• Responsible for the monthly commission accrual and communication of all commission payouts to payroll• Responsible for the generation of the public financial statements via PeopleSoft and PS/nVision• Collaborated with accounting staff and IT on PeopleSoft Financials implementation• G/L, A/P, and financial statement point of contact for quarterly and annual external KPMG audits Show less

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  Oracle

  Feb 2007 - Mar 2017

  Senior Business Analyst – Sales Operations

  • Created and provided Oracle Analytics tool training to sales management which allowed them to spend less time managing their pipeline and more time focused on the sales effort of their direct reports• Business lead on commission crediting project which improved the allocation of bookings to sales personnel and optimized cost savings for the Compensation Administration department• Managed annual quota setting process for the global sales team• Collaborated with sales management and finance on sales forecasts• Developed procedures for auditing reporting tool access privileges• Set-up reporting metrics within tool for Senior Sales Vice President• Reconciled actual sales bookings against Oracle Sales Cloud data• Implemented tool to measure sales performance which was utilized by finance and operations management Show less

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  Globe Life

  Jul 2017 - Mar 2019

  Salesforce Business Analyst

  • Wrote business requirements for the redesign of household leads and accounts so that agency personnel have access to policy data for all members of a residence on one page in Salesforce• Drafted requirements to bring trigger lead data from an enterprise lead database into Salesforce resulting in additional leads for agents to work• Composed business requirements to limit access to policy data across agency offices thereby preventing agency offices from using data belonging to another agency for their own gain• Part of agile team that implemented a managed application survey tool (GetFeedback) into Salesforce• Sales Administration lead for QlikView interim reporting dashboard based on data from Salesforce• Owner of Salesforce backlog request file• Coordinate with Business Product Owner, Sales Administration, and IT on monthly sprint releases• Implemented on demand process to deploy small Salesforce resolutions to field agents• Performed user acceptance testing Show less

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  Optomi Professional Services (Brink's, Inc.)

  Mar 2019 - Sept 2019

  Salesforce Business Analyst

  • Created user stories to automate Salesforce Case workflow and improve turnaround times for the Customer Care group• Wrote user stories to add fields and validation rules to the Salesforce Case form of the Customer Claims group• Perform quality assurance testing and coordinate user acceptance testing with business leaders• Resolve or triage Salesforce access/incident requests and document findings in ServiceNow application• Improved Salesforce enhancement/bug fix intake process by logging items in Salesforce Requests object and providing initial documentation of the issue Show less

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  Fellowship Church

  Mar 2020 - Apr 2022

  Accounting Manager

  • Lead the revenue source to settle process• Set-up reporting to track recurring donation starts and stops to give management insight into donor trends• Streamline posting process for retreat center revenue activities to allow church personnel to focus on value-add projects• Document key report and count room processes which allowed for quicker transition to other staff members and improved accuracy• Refine capital campaign report tracking to achieve greater transparency between pledge values and actual donations Show less

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  Globe Life

  Apr 2022 - now

  Reporting and Analytics Supervisor