Kell Bjorn

Experience

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  Alta Trust Company

  Apr 2008 - Aug 2008

  Intern / System Implementation Analyst

  -Executed system data development for multiple record keeping programs. -Performed marketing research, business and marketing analysis, and other significant tasks.

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  Graphic Products

  Jan 2010 - Aug 2010

  Equipment Sales Representative

  -Gained knowledge and experience providing label signage solutions for warehouse and manufacturing facilities implementing Lean programs such as 5S, Kanban and Kaizen.

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  The Windshield Company / Mobile GlassPros, Inc.

  Aug 2010 - Jun 2012

  Account Manager

  -Established business relationships within the first year with new clients in Tucson that matched the performance level of the original Phoenix branch.-Managed communication as liaison between clients, insurance agents and technicians. -Created and monitored multiple technician schedules to maximize travel efficiency.-Handled order process with customers from first call to completion.

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  Compass Advisors

  Jun 2012 - Dec 2015

  Customer Relations Manager

  -Managed account creation process and ongoing account maintenance and service. -Prepared and analyzed financial reports and created company marketing material.-Worked with corporate legal advisers to ensure company compliance.

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  Evergreen Home Loans NMLS 3182

  Jan 2016 - Feb 2019

  Mortgage Loan Originator

  -Facilitated daily stand-up with assistant to coordinate prioritization of assignments resulting in over 35 home closings per year compared to WA state average of 11. -Identified and removed roadblocks throughout home loan transaction for team including processors, underwriters and realtors leading to approximately 90% on-time closings. -Participated in regular team planning meetings to improve referral, application and closing metrics. Accountable to branch management for weekly goals tracked. -Provided training to referral partners for improvement in business growth through relationship building and tracking of lead generation activities.-Responsible for analyzing client data in order to recommend advantageous solutionsthrough efficient and client-relatable presentation/communication skills. Show less

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  Deseret Digital Media

  Mar 2019 - Jan 2021

  Scrum Master

  -Worked with three KSL.com web development teams to discover and track new ways to improve productivity. -Collaborated with three Product Managers to assist with usability sessions, data analysis and Sprint Review presentations. -Consistently identified and removed roadblocks that could potentially hinder team efficiency.-Co-hosted internal podcast interviewing various employees that helped co-workers feel more connected during COVID-19 pandemic.-Constantly pursued ways to improve team psychological safety. Show less

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  Stick Around - A Suicide Discussion

  May 2020 - May 2022

  Podcast Host

  In memory of a friend lost to suicide, I've launched a podcast called "Stick Around - A Suicide Discussion". If anything, talking about mental illness helps me find strength in my own life, but I'm hopeful that opening this conversation up with others will somehow inspire someone out there to decide to stick around. You all have value. We need you here.

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  SolutionStream

  Dec 2020 - Nov 2022

  Senior Product Manager/Scrum Master

  -Participated in user story mapping/planning for potential clients and startups to identify timeline for minimum viable product/feature creation and iterative vision roadmap.-Created and prioritized user stories in Jira backlog or similar to help teams commit to and complete product requirements for each Sprint in order to reach KPI goals. -Consistently identified and removed roadblocks that could potentially hinder team efficiency and Sprint velocity during Sprint ceremonies. -Collaborated with other Product Managers, Scrum Masters and Stakeholders to help remove impediments and ensure team agility/continuous improvement. -Regularly used progress data to report on team production metrics and improvement. Show less

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  Verisk

  Jan 2023 - now

  Product Owner