Jazmin Barajas

Experience

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  The Disney Store

  Oct 2013 - Sept 2014

  Sales Associate

  - Acknowledge, assist, and make suggestion to the guest. - Perform purchase transactions on the point-of-sale system; handle various forms of payment, refunds, price adjustment and exchanges.- Perform merchandise recovery during and after business hours to maintain the stores image- Host entertaining events , such as: Opening Ceremony, Birthday Celebrations, Magical Parades and trivia challenges among others.

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  Holiday Inn Ontario Airport

  Mar 2014 - May 2014

  Assistant Front Desk Clerk (Internship)

  **Assisted front desk personnel with daily activities such as: -Check-in and out guest using Opera-Make room keys-Answer and transfer phone calls to the appropriate departments-Prepare IHG Rewards members fast check in registration cards-Do daily call around to find out the occupancy and rate from neighboring hotels.

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  Disneyland Resort

  Sept 2014 - Oct 2015

  Candy Maker

  - Assist with the overall candy production, which included, but was not limited to: preparing menu items from recipes, apple decorating, chocolate dipping and tempering, while promoting a fun and creative working environment.

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  DoubleTree by Hilton

  Oct 2015 - Jan 2018

  -Organized office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.-Maintain, protect, retrieve, transfer and properly dispose of records. -Maintain office staff by recruiting, selecting, orienting and training employees.-Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.-Develop knowledge by attending educational workshops, review company website with professional publications and participates on webinars. -Contribute to team efforts as needed. Show less

  • Office Manager

    Dec 2016 - Jan 2018

  • Guest Service Agent

    Oct 2015 - Dec 2016
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  Home2 Suites by Hilton

  Aug 2018 - Jan 2019

  Guest Service Agent Lead/ Manager on Duty

  - Assist guest inquiries by phone, text message, email and in person - Facilitate check-in and check-out- Maintain clear and accurate communication with colleagues and other departments- Generate daily reports- Manage room inventory- Handle and direct incoming calls, route incoming calls to the correct individual or department.- Authorize charges to be made for late departures and/or complimentary nights.- Responsible for front office operations during the absence of the Front Office Manager.- Discuss all matters that need to be follow up with the next shift Lead/ Manager on Duty.- Uphold and enforce company policies, procedures, and implement new processes. - Help foster a positive working environment for staff- Maintain an efficient, organized workspace that encourages productivity at all times- Complete daily operational tasks in a timely manner- Perform general office duties as needed, sending/answering emails, phone calls and filing/electronically-inputting forms- Attend company meetings as required- Train new hires in company processes and procedures Show less