Jason Esteves

Experience

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  Qatar Airways

  Sept 2005 - May 2006

  Cabin Attendant
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  Flyglobespan

  Apr 2007 - Aug 2007

  Cabin Attendant

  - Acting Cabin Supervisor on various flights- Handled various job responsibilities in the First, Business and Economy Class- Exclusively allocated to Mumbai-London route

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  Avalon Academy

  Aug 2007 - Jan 2008

  Aviation, Soft Skills & Communication Trainer

  - Designed and delivered innovative training modules in Aviation, Service & Safety Procedures and Hospitality - Conducted Training Need Analysis for various corporates and devised the annual training calendar

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  Cloud 9 Pilot & Air-Hostess Training School

  May 2008 - Oct 2008

  Manager - Training

  - Identified, selected and managed external training and accreditation bodies, agencies and providers necessary to deliver the required training to appropriate standards - Developed the corporate strategy and managed training & development needs - Planned, developed and implemented strategy for HR management and development

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  Capita

  May 2009 - Jun 2010

  Speech Coach

  - Conducted Training Needs Analysis to develop suitable content and to customize learning using the ADDIE model- Developed and conceptualized content, created session plans and developed facilitator and learner guides- Liaised with recruitment and HR on employee profile requirements during screening rounds of interviews- Conducted supervisor learning interventions in voice and back office teams to ensure that the right candidates get nominated for training programs with reference to Speech Coaching, Escalations & Business Writing- Conducted learning interventions on Soft Skills related to Customer Experience, Communication, Culture Sensitization, Sales & Behavior Show less

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  Tech Mahindra Business Services

  Jun 2010 - Sept 2013

  Learning Consultant

  - Managed learning requirements as an Account Manager for the Retentions vertical- Initiated and led a social learning project to enhance, share and promote knowledge- Led the Language Labs project - a self-learning platform to assess and improve communication skills- Generated necessary reports and monthly summaries on performance and behaviour of the department for leadership / stakeholder reviews

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  Self Employed

  Aug 2015 - Dec 2017

  Learning Facilitator: Trainer Capability Development (TTT) - TATA Housing, Datamatics Global ServicesAssessment Center - Zycus InfoTechTeam Building Outbound - DHL, Saint GobainOpen WorkshopsPersonal Image Consultancy Industry-wise WorkEx:INSURANCE: Prudential, ICICI LombardBFSI: Morgan Stanley, Edelweiss, Nomura, Axis BankTELECOM: Vodafone (India, Australia), Du Telecom (UAE)IT / ITES: Datamatics Global Services, Zycus Infotech, Sutherland Global Services, L&T Technology Services, 3i InfotechREALTY: TATA HousingeCommerce: Flipkart, Yatra.comEDUCATION: EMDI Institute of Media and Communications ELECTRONICS: Fuji Xerox (Singapore)MEDICAL: Medtronic Show less

  • Content Development Specialist

    Oct 2017 - Dec 2017

  • Senior Learning Consultant

    Aug 2015 - Sept 2017
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  SKILLDOM Learning Solutions Pvt Ltd

  Feb 2018 - Mar 2019

  Senior Manager - Learning Experience (Training, Content and Design)

  - Proposing learning design strategies and solutions- Checking and validating proposals and estimates for large bids and complex projects- Identifying and validating learning gaps through analysis, and providing source content- Designing, developing, reviewing and auditing instructional strategy, scripts, build prototypes, pilots, storyboards, assessments and other eLearning assets for over 70 modules; and providing creative design solutions - Creating and monitoring ID standards for projects and supporting them with ID approaches; ensuring quality of ID deliverables like design documents, content outlines and storyboards - Coordinating production with the graphics, instructional engineers and testing teams- Coaching and mentoring Instructional Designers to enhance quality of delivery by applying the science of learning- Performing a final QC of all integrated products- Improvising processes for efficiency- Coordinating with clients, project stakeholders and cross-functional teams Show less

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  Kaleidoscope Consulting Pvt. Ltd.

  Jun 2018 - Nov 2018

  L&D Social Media Content Marketing Consultant

  - Strategised, managed, created, posted and promoted L&D content (48 assets) to various social media accounts on 2 platforms- Created 2 accounts and the content calendar- Created and executed the company’s marketing strategy and brand awareness- Wrote social copy and drafted messages to replies and comments

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  Self-Employed

  Apr 2019 - Apr 2022

  Learning & Performance Solutions Consultant and Content Development & Design Specialist
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  Flavour Pot Foods

  Jun 2022 - Feb 2023

  Key Brand Strategist

  - Founding team member of an upcoming Indian tapas bar with FPF- Crafting the new brand’s Marketing, Branding and Growth strategy- Heading the Guest & Member’s experience program- Ideating, conceptualising and curating events and IPs for Taftoon, a formal dining restaurant- Creating its Brand Strategy - Market Research related to F&B and Alcobev- Participating in Food and Beverage trials for Taftoon and working with the chefs towards menu engineering- Developing and Executing Marketing and Brand Launch Plans- Empowering Taftoon to grow, and driving new conversions - Elevating its brand image by repositioning it as a bar space as well Show less

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  MavT(ə)k Consultancy Services LLP

  Nov 2022 - Mar 2023

  Head - Experiences & Events, Public Relations & Brand Positioning

  - Conceptualizing and curating the flagship event, ‘Nommaste’, a 3-day multi-city food and drink festival; event and project management- Business Development for The Nommers, a home cuisine collective and discovery & delivery platform; a food delivery solution centered around professional homemade cuisine, start-up cloud kitchens and SMEs- Developing and executing Marketing and Brand Launch plans- Heading PR and serving as the key media contact and representative for the business- Leading the Brand Positioning for brands and enhancing its image (Brand and Personal Image Consultancy)- Ideating and strategising Social Media initiatives and creatives- Generating leads for long-term partnerships- Sponsorship marketing and getting various sponsors on board Show less

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  Creative Mischief Collective

  May 2023 - now

  Founder & Creative Director