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Janet G.

Janet G.

Call Center Representative

Followers of Janet G.1000 followers
location of Janet G.Oakland, California, United States

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  • Timeline

  • About me

    MES Consultant

  • Education

    • San Francisco State University

      2017 - 2019
      Bachelor's degree Management Information Systems, General

  • Experience

    • Jiawei Technology (USA) Limited

      Nov 2016 - Sept 2017
      Call Center Representative

      - Attended weekly meetings, collecting data on user feedback regarding hardware issues, and delivering presentations to begin issue resolution in collaboration with engineering team.- Improved inventory tracking, creating streamlined vendor sales order system to maintain a fully stocked inventory.

    • T-Mobile

      Sept 2017 - May 2019
      Mobile Expert

      - Coordinated and consulted with 80+ customers daily, successfully guiding customer success in the purchasing experience, sharing subject matter expert (SME) knowledge on new technology.- Achieved number 1 in district and third in region as measured by sales goals and customer service experience surveys.- Developed and maintained customer base and stakeholder relationships, troubleshooting 10+ hardware issues daily.

    • Ross Stores, Inc.

      Oct 2019 - Oct 2020
      Application Support

      - Lead course testing in developer and production environments on PCs, laptops, and mobile devices for 2K stores company-wide, coordinating with multiple platforms including ADP, ServiceNow, and SumTotal.- Drive software issue resolution, analyzing devices during a web browser transition and reporting application functionality and performance improvement needs to ensure success across business applications.- Transition testing and reporting to new store virtual desktop infrastructure (VDI) environment, ensuring optimal performance in Google Chrome.- Collaborate with 7-member VDI project team, LMS project team, HR, and HRIS departments to troubleshoot, develop technical solutions, and implement process improvements.- Prioritize multiple competing deadlines and priorities, delivering patch testing, communicating issue resolution needs, and collaborating with project managers, engineers, help desk, and lab technicians to achieve objectives.- Improve issue documentation for 600+ daily users within learning management system (LMS) environment. Show less

    • Cepheid

      Oct 2020 - Aug 2022
      MES Support Engineer

    • Engineering Industries eXcellence

      Aug 2022 - now
      MES Consultant

  • Licenses & Certifications