Dijoy Joseph

Experience

• 

  La Nonna Italian Bakery

  Mar 2013 - Nov 2015

  Senior Baker

  In this role I handled all aspects of preparing bread, muffins, pies, savories and other baked goods daily. I was also involved in designing appealing product displays. The roles involved an emphasis on fast and friendly customer service.

• 

  New World Supermarket

  Oct 2015 - Jun 2016

  Senior Experienced Baker

  This was a very hands on position, with responsibility of the everyday baking of goods, effective monitoring of ingredients and handling various staff management roles. Tasks included:• Coordination of employee schedules• Training and supervising bakery staff• Liaising with vendors for efficient delivery of wholesale orders• Inspecting products for quality assurance before display• Maintaining safe and sanitary areas by checking product temperature and freshness• Maintaining knowledge of pricing, ingredients, product availability and promotion• Preparation of raw materials according to company specifications and recipes• Monitoring cooking completion times for efficient use of ovens and other equipment Show less

• 

  Countdown Supermarkets

  Jun 2016 - Sept 2018

  In this role I was responsible for:• Managing packaging and display of product to attract more customers and generated repeat business through exceptional customer service – increased sales by 3% year on year• Ensuring bakery products were up to company standards and the best in market• Maintaining and accurately reporting product inventory, including calculating the required ingredients for all baked goods• Upholding company safety standards and made equipment repairs when required• Interviewing job candidates, making staffing decisions and providing training for new employees• Proactively managing work schedules and staff schedules to meet production and customer service standards and ensure that all staff members were stationed appropriately Show less In this role I was responsible for:• Managing daily business including scheduling, production, customer service and product orders• Overseeing all aspects of operations including production, hiring and training of staff and stock take• Assigning employees to specific duties to best meet the needs of the store• Providing all reports for daily, weekly and monthly figures of sales and purchases• Providing great customer service and assisting in selecting appropriate products for events• Organising and managing the bakery department in the absence of the bakery manager Show less

  • Bakery Manager

    Feb 2017 - Sept 2018

  • Assistant Bakery Manager

    Jun 2016 - Jan 2017
• 

  Roundpizza Ltd

  Sept 2018 - Nov 2021

  Production/Programme Manager

  Highlights & Achievements• Reduced cost of packaging by switching to a thinner material that would still hold the pizza effectively but was easier to work with and seal. I was able to speed up the sealing process and cut cost by 0.10c per package.• Reduced wastage by changing the process of applying toppings to pizzas.• Streamlined staff start times to minimise time spent doing unnecessary jobs. Pizza production begins an hour before packaging begins. I shifted the start time of the packaging staff by an hour, so their time was spent more efficiently.• Changed all pizza ingredients to GMO-free ingredients and developed a new product range which was submitted to Farro New Zealand.In this role, my responsibilities include:• Managing up to 22 staff members across two shifts, with three direct reports• Responsible for the overall direction, coordination & evaluation of the department• Prepare operational schedules and coordinate manufacturing activities to ensure production processes and quality of products meet specifications• Review production and operations reports to resolve any operational, manufacturing and maintenance problems• Driving continuous improvement initiatives throughout the value stream• Ensure optimum utilisation and performance of machinery and labour resources while meeting standards compliance• Lead team in safety training and discussions of department agendas• Carry out recruitment, onboarding and training of new staff members; resolve staff grievances Show less

• 

  Costco Wholesale

  Apr 2022 - now

  • Assistant General Manager

    Mar 2023 - now

  • Bakery Manager

    Apr 2022 - Feb 2023