Subin Thomas

Experience

• 

  UAE Exchange India

  Oct 2009 - Nov 2009

  Sales Executive

  Forex

• 

  Air India Limited

  Dec 2009 - May 2011

  Supervisor Traffic & Reservations - Cochin International Airport

  • To deploy available Air India resources to best advantage in order to satisfy passenger and operational requirements arising during each duty period.• To ensure that the Ground Handling Agent and other service suppliers are fully briefed regarding AI requirements and that they deliver them in a timely and efficient manner so that the service handling proceeds smoothly and Air India passengers’ expectations are met or exceeded.• To deal with problems arising such as delays, disruptions, excess baggage or denied boarding including implementation of the “Options” Schemes, within the guidelines provided by the Airport Services Manager in order to retain customer confidence and loyalty.• To use initiative to resolve problems outside these guidelines, keeping senior staff informed of the action taken.• To control catering uplifts and expenditure on meals and accommodation for the transfer of delayed passengers in order to minimize waste and unnecessary costs while meeting the needs of Air India passengers.• To efficiently investigate and respond to queries, complaints and claims received from various head office departments or passengers directly and attempt to restore passenger confidence.• To ensure the expeditious and accurate completion of all post flight activities including despatch of messages, forwarding of documentation and completion of station file so that down line operations can proceed smoothly and any future queries responded to.• To undertake various administrative functions including rostering of staff, completion of performance appraisals and reordering of stationery.• Other duties as directed by the Airport Services Manager in order to meet the needs of the operation. عرض أقل

• 

  Caesars Travel Group

  Jun 2011 - May 2014

  Senior Travel Consultant

  • Met revenue expectations.• Dealing with all Airlines, Hotel Suppliers, GDS, DMC, OTA and other Travel suppliers.• Air Ticketing, Hotel Booking, Holiday / Tour Packages individual and group, Cruise Bookings, Travel Insurances, Car Bookings, Rail Bookings, Visa assistance.• Performed warm and cold calling to prospective customers based on leads from web sites, events, and mailings.• Responded to customer inquiries and provided accurate and detailed information via phone and or e-mail.• Communicated with customers to ensure consistency between products offered in relation to client expectations.• Processed reservations and monitored confirmations for all group files as assigned by Group Manager.• Ensured all reservation files were completed accurately and according to the proposed itinerary, correcting any discrepancies.• Assisted with other administrative tasks as assigned. عرض أقل

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  Bahrain Air

  Jan 2012 - Jan 2013

  Duty Officer - Kuwait International Airport

  • To deploy available Bahrain Air resources to best advantage in order to satisfy passenger and operational requirements arising during each duty period.• To ensure that the Ground Handling Agent and other service suppliers are fully briefed regarding BN requirements and that they deliver them in a timely and efficient manner so that the service handling proceeds smoothly and Bahrain Air passengers’ expectations are met or exceeded.• To deal with problems arising such as delays, disruptions, excess baggage or denied boarding including implementation of the “Options” Schemes, within the guidelines provided by the Airport Services Manager in order to retain customer confidence and loyalty.• To use initiative to resolve problems outside these guidelines, keeping senior staff informed of the action taken.• To control catering uplifts and expenditure on meals and accommodation for the transfer of delayed passengers in order to minimize waste and unnecessary costs while meeting the needs of Bahrain Air passengers.• To ensure the expeditious and accurate completion of all post flight activities including despatch of messages, forwarding of documentation and completion of station file so that down line operations can proceed smoothly and any future queries responded to.• Other duties as directed by the Airport Services Manager in order to meet the needs of the operation. عرض أقل

• 

  Akbar Travels of India Pvt Ltd

  Jul 2014 - Jul 2016

  Operation Supervisor

  • Supervised overall Kuwait operations for Akbar Travels.• Lead role in Establishing Akbar Travels in Kuwait (started Kuwait operations in 2014). • Focused on retail revenue generation as well as corporate to increase overall sales of the company.• Air Ticketing, Hotel Booking, Holiday / Tour Packages individual and group, Cruise Bookings, Travel Insurances, Car Bookings, Rail Bookings, Visa assistance.• Dealing with all Airlines, Hotel Suppliers, GDS, DMC, OTA and other Travel suppliers.• Recruit, trained and mentored multi talented staffs. Delegate work to the Team.• Managed a team of 10.• Planned, organized and pursued new initiatives to increase Akbar Travels business through the various distribution channels.• Assisted the sales department with establishing key regional corporate and leisure business opportunities and revenue production for Akbar Travels. عرض أقل

• 

  Orient Travel

  Jul 2016 - Feb 2020

  Operations Manager

  • Heading overall Kuwait Operations for Orient Travels.• Managing and monitoring all CWT regional corporate companies and local corporate companies.• Daily operational management, Business development, staff, financial management, sales development and adding new corporates to the company.• Dealing with all Airlines, Hotel Suppliers, GDS, DMC, OTA and other Travel suppliers.• Air Ticketing, Hotel Booking, Holiday / Tour Packages individual and group, Cruise Bookings, Travel Insurances, Car Bookings, Rail Bookings, Visa assistance.• Hired, trained, mentored and managed a team of 25+ travel consultants, sales & accounts effectively increasing sales performance by coaching and developing agents' skills. Delegate work to the team, set clear direction and manage workflow.• Work closely with other managers in Travel Services to design, implement, and maintain agency enhancements.• Representing the company in all professional exhibitions, meetings and road shows.• Preparing MIS Reports, Weekly/Monthly sales reports.• Ensuring IATA BSP clearance every fortnight.• Managing the team to perform within deadlines and goals set by the company. Encouraging teamwork among team members.• Coordinating with banks, stakeholders, shareholders, senior management of the company & suppliers.• Communicate across the organization with respect to implementation of new service programs as well as changes to existing programs.• Interact as required with leadership, staff, and client-service professionals to manage risks associated with ensuring the effective implementation of new operational processes.• Ensure compliance with negotiated contract terms, financial targets, collection of payment, follow up etc.• Lead the development of supplier relationship management plans that include performance tracking and reporting. عرض أقل

• 

  Job In Arabia

  Jan 2020 - now

  Executive Manager

  Overall General Management for - Fly World Tours and Travels- Job In Arabia Human Resources Development Company- Jobin International General Trading Company- Blue Rays General Contracting Company for Roads and Bridges• Establish and carry out departmental or organizational goals, policies, and procedures• Direct and oversee an organization’s financial and budgetary activities• Manage general activities related to making products and providing services• Consult with other executives, staff, and board members about general operations• Negotiate or approve contracts and agreements• Appoint department heads and managers• Analyze financial statements, sales reports, and other performance indicators• Identify places to cut costs and to improve performance, policies, and programs عرض أقل

• 

  Fly World Tours and Travels

  Jan 2020 - now

  General Manager

  • Manage development and implementation of Business strategy • Monitoring and reporting of company performance (monthly performance analysis report and financial reports against targets)• Company profitability (Operating expenses per month within budget, supplier costs within budget and quality assessed by Group management)• Manage product development process to ensure unique and defendable position.• Quality of trips (target rating from passenger feedback and other monitoring system)• Establish and maintain an effective local marketing and sales strategy (Direct sales, B2B contracts)• Legal representation of Fly World Tours and Travels in Kuwait and Tbilisi, Georgia. Maintain regular contact with government including timely reports (tax department and other agencies as required)• Understand company’s vision, mission, purpose and values and be able to articulate them to the staff and partners.• Meet the annual sales target set in the budget.• Ensure effective HR management and development• Ensure an effective development of IT system in Fly World Tours and Travels• Develop external relationships and partnerships and represent the company (State agencies, third party, media, industry)• Proven track record of management across different cultures• Perform any other related duties incidental to the work described herein. عرض أقل