Joe Bernier

Experience

• 

  Scotiabank

  Jan 2004 - now

  My mandate is to inspire and lead a high-performing team dedicated to delivering exceptional client experiences and driving retail excellence. As a key market leader, I identify and capitalize on emerging opportunities while fostering strong partnerships within the community. I oversee strategic growth initiatives aimed at increasing sales, revenue, and market share, all while ensuring operational efficiency and maintaining strict compliance standards.A significant part of my leadership involves promoting a culture of continuous development, where I mentor team members, support their career growth, and sustain high levels of employee engagement. I collaborate closely with internal partners across Scotiabank, aligning with shared goals, vision, and values to ensure seamless client service delivery and a unified approach to achieving our objectives. Show less I spearheaded the efforts of a 200-strong team across various locations in Canada and the Dominican Republic. My primary focus was on enhancing operational efficiency and elevating the client experience.My role encompassed the strategic oversight of projects aimed at optimizing back-office processes and fulfillment tasks, effectively shifting these responsibilities away from the retail front, streamlining our operations, and ensuring a seamless client journey.My team and I were recognized for our dedication to continuous improvement and innovation, and for driving initiatives that met the needs of our clients and partners, while also fostering an engaging, collaborative, and dynamic work environment. Show less Developed and delivered on a short-term strategic plan with the objective of strengthening the control environment in Canadian Banking and Global Operations:• Expanded the breadth of testing coverage to better support the Bank in areas of emerging risk• Strengthened testing activities through the development and enhancement of testing plans that are linked to supporting optimal business outcomes• Doubled engagement closure rates from the previous year• Recognized for exemplifying and instilling a high-performance culture among a large and diverse team Show less

  • Branch Manager

    Nov 2024 - now

  • Senior Director, Canadian and Retail Day to Day Operations

    Apr 2024 - Oct 2024

  • Director | Retail Day to Day Operations

    Oct 2021 - Mar 2024

  • Director and Head | AML Operations

    Dec 2018 - Oct 2021

  • Director | Global Testing

    Mar 2018 - Dec 2018

  • Lead | Canadian Banking Regulatory Exam Response Team

    Sept 2017 - Mar 2018

  • Senior Manager | AML Transformation

    Mar 2017 - Sept 2017

  • Senior Manager | Channel & Executive Operations

    Apr 2013 - Mar 2017

  • National Manager | Canadian Operations

    Jan 2012 - Apr 2013

  • Manager | Canadian Branch Banking

    Jan 2004 - Jan 2012