Chris Rogers

Experience

• 

  US Army

  Nov 2004 - Jun 2010

  68W - Healthcare Specialist/Combat Field Medic

  Responsibilities:- Maintain National Registry - EMT standards and certification- Schedule and conduct training for people in the use of first responder life-saving techniques- Inventory Schedule II medications and narcotics- Advise midlevel supervisor and department level management on use of medical protocol and medical risk evaluation of missions- Record and maintain medical documentation and readiness (to include vision, immunization, hearing, and medical records) on approximately 165 people- Input data into a Department of Defense mainframe system (security clearance required) for medical readiness tracking Show less

• 

  American River College

  Jan 2012 - Jun 2016

  Responsibilites:- Help students manage student loan debt- Advise students on ways to pay for college education- Schedule meetings with various organizations and supervisors to cover the most current student loan debt management strategies- Maintain current knowledge of student loan debt regulations- Help manage college loan default rate through various outreach and advising activities- Ensure resolution of student issues and problems- Communicate with students who are at risk for default Show less

  • Debt Management and Student Success

    Mar 2014 - Jun 2016

  • Student Help

    Mar 2013 - Dec 2014

  • Peer Tutor

    Jan 2012 - Dec 2014
• 

  Apple

  Jun 2016 - Oct 2018

  • Performed elevations, power, and IP audit of approximately 300 servers• Self-taught frameworks to allow for blackbox testing of internal tools• Developed internal tools for leveraging access to REST APIs - Innovate new solutions for customer issues using MacOS and iOS products- Develop skills to better customer experience through teamwork with a diverse group- Interface with multiple internal groups to find the best solution for the customer

  • Systems Site Support

    Jun 2018 - Oct 2018

  • Mac+ Advisor

    Jun 2016 - Jun 2018
• 

  Cisco ThousandEyes

  Oct 2018 - Oct 2021

  - Leading and mentoring the local team- Establishing, communicating and adhering to new procedures, policies and goals.- Monitoring case queues and assisting with escalations, and cases from strategic customers- Highlighting high impact/visibility Jira tickets that need urgent attention from Engineering.- Establishing, recommending, and implementing policies/processes- Working collaboratively with other teams implementing strategies to increase efficiency, productivity and overall customer experience. Show less

  • Leader, Customer Delivery

    Jun 2021 - Oct 2021

  • Technical Consulting Engineer - US Team Lead

    Aug 2020 - Jun 2021

  • Customer Enablement Team Lead - US

    Feb 2020 - Aug 2020

  • Customer Success Engineer

    Oct 2018 - Feb 2020
• 

  Cribl

  Oct 2021 - now

  - Helping to build out a different type of Customer Success by transforming the traditional success model to include a more technical focus to help our customers truly unlock the value of the product

  • Staff Customer Success Engineer

    Dec 2022 - now

  • Senior Assigned Support Engineer

    Oct 2021 - Dec 2022