Bashar S. Sawaqed

Experience

• 

  Orange Jordan

  Jun 2010 - Dec 2010

  System\Network Engineer

  Servers platforms and their environment. Operating systems :Microsoft Windows , Unix and Linux. Software's : 1. virtual machine (VMware workstation). 2. web-hosting (parallel PLESK). 3. MRTG (monitoring systems with cacti).

• 

  Aspire Services

  Apr 2011 - Jun 2012

  NOC Engineer

  Network Operation Center Engineer:-CMDB administartion-SolarWinds Administration-Troubleshooting problems with servers and clients.-Escalate and resolve critical alerts to 3rd parties..-Performing Daily tasks which supposed to keep our main site updated and ensure the peak performance for it ( www.weightwatchers.com )-Comfortable with Many of MS software's like, SCOM, Exchange, BIZTALK.-Good dealer with networking monitoring tools, like Solar Winds, NetBotz, SecureID, Load Balancers.-Dealing with Network load balancers, in the administration part.-Monitoring servers room using advanced monitoring tools, like Netbotz.-Troubleshooting for MS Exchange servers and Active Directory.-Administration for EFT and Control-M software. Show less

• 

  Aramex

  Jun 2012 - Jun 2013

  NOC Team Member - Corporate IT Executive

  Aramex Network Operation Center - Global IT Infrastructure Dep. at Aramex.Worked in a project to establish Network Operation Center Team in Aramex in order to provide full proactive monitoring for all Aramex stations all over the world based in ITIL model using Microsoft System Center Products, with the following responsibilities:1-Implementing and configuration of System Center Operation Manager to provide monitoring for all servers under Aramex (more than 250 Servers).2-Optimizing the baselines to meet SLAs Requirements of the company.3-Establishing full monitoring tool for Switches and Routers using SNMP traps.4-Preparing Reports about the inventory of the environment using SCCM.5-Troubleshooting communication problems with server in order to make sure all workstations relies under company’s standard (more than 5000 workstations).6-Working to optimize the backend, and preparing reporting services for IT management purposes.7-Customization & Integration of the systems, Tuning alerts and contexts, and configure MPs.NCCM Role (Network Configuration and Change Management)-Building Service Knowledge Management System (SKMS) check with system\service owners to create, enhance our service maps.- Configuring, troubleshooting and maintaining Windows Server 2008 infrastructure “DHCP, DNS, WSUS, NLB, Failover Cluster, File services...etc.” and AD.- Troubleshooting and maintaining Microsoft Exchange.-Configuring, monitoring, optimizing, and troubleshooting Microsoft's System Center productsCertificate:• SCCM 2012: Administering System Center 2012 Configuration Manager• SCOM 2007: System Center Operations Manager 2007 Show less

• 

  Standard Chartered Bank

  Jun 2013 - Jan 2018

  • Technical Specialist

    Apr 2015 - Jan 2018

  • Technical Analyst

    Jun 2013 - Apr 2015
• 

  Capital Bank of Jordan

  Jan 2018 - Jul 2019

  IT Project Manager

  IT infrastructure & Applications | Cloud Platform Architecture | Cloud Solutions Architecture

• 

  Microsoft

  Jul 2019 - now

  • Technical Advisor

    May 2022 - now

  • Azure Stack Hub Support Escalation Engineer

    Sept 2021 - May 2022

  • Azure Stack Hub Support Engineer

    Jul 2019 - Aug 2021