Neil Patel

Experience

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  Hennion & Walsh

  Dec 2014 - Jan 2015

  Intern

  Observed the asset management department. Protected and maintained confidentiality of data. Analyzed data for integrity and validity issues. Filed and organized accounts. Effectively communicated and directed clients to proper departments

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  IDC Technologies, Inc.

  Feb 2019 - Oct 2020

  EUC Consultant

  O365 Tenant - Tenant cutover, leading multiple tenant migration related projects, while assisting with operations and business as usual work.Helped migrate 1700+ employees to new O365 tenant using QMM and BitTitanConfigure, test, administrate and deployment of various applications in the client environment; Sophos, Palo Alto Traps, Code42, Rapid7, Sysaid, Ivanti, SCCM and Microsoft IntuneHelped automate Mac OS X provisioning process - working on Jamf Pro implementationCommunicate effectively with clients via phone and email, responding to all requests and concerns in a timely fashion. Explaining resolutions, answering questions, and providing professional advice as neededProvide on-site & remote support, with issues ranging from simple desktop configuration to network troubleshooting, Windows firewall configuration and support/maintenance related to O365, Vendor Software, or Domain ControllersProvide support to Technicians/Help Desk to resolve escalated ticketsLead project completion which may include OS Migrations, AD Migrations, Servers, Networking equipment installations and more.Create and document knowledge based articles Show less

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  Tata Consultancy Services

  Oct 2020 - Jul 2022

  System Administrator

  Maintain various IT systems, proficient project implementation, provide executive support for VIP clients. Maintain and operate in house CCTV. Maintain and operate device management tools while tracking client inventory. Support 2000+ clients including remote locations.Jamf Pro system administrator, managing and supporting 450 MacOS devices.SCCM managing and supporting 1400 Windows devices company wide.Microsoft Intune managing and supporting 650 IOS / Android devices. Sophos Central administrator maintaining 1800+ encryption keys for Mac and Windows devices. Provide data loss prevention support as the Code42 system administrator. Zoom administrator managing 1800 Zoom accounts along with building and configuring 10 Zoom Rooms for client conference rooms within their offices. Planned, implemented, including support of 800+ Polycom devices including Polycom VVX601 desk phones, Polycom 6000 series conference phones and Polycom X50 video conferencing equipment. Hardware refresh for 2000 clients including project tracking that includes Windows and Mac device upgrades as well as iPhone refreshes. Implemented badge scanning application for secure Xerox printing company wide.Provide white glove service to VIP clients within the office as well as travel to client homes as needed for remote support.Assisted in integration of inhouse CCTV to broadcast across multiple floors within the infrastructure. Complete and maintain SLA for BAU activities via tickets using SysAid as well as manage client inventory within SysAid CMDB for all company assets. Provide support to local offices as needed, as well as remote offices across the country. Show less

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  Ekman Associates, Inc.

  Jul 2022 - Feb 2023

  Information Technology Operations Supervisor

  Overseed IT operations for the corporate office, IT helpdesk and Google systems administrator while ensuring smooth day-to-day operations of enterprise application, hardware, and network systems. Lead the IT operations team, handling scheduling, staffing, indicator collection, and communications with expertise in systems and network administration, security, and hands-on troubleshooting.Developed and communicated the scope, expertise in systems and network administration, security, and hands-on troubleshooting policies and procedures for the IT helpdesk. Created and managed a consistent, accurate enterprise hardware and software asset inventory.Created and managed the company's desktop standards, ensuring that all affected parties are made aware of and acknowledge the impact and timing of hardware and software upgrades.Developed and implemented hardware and software base configurations; ensure they are accessible, up to date and auditable.Drove improvements of the helpdesk platform (Jira Helpdesk), ITIL practices.Prioritization and completion of enterprise systems integration into our SSO solution Jumpcloud.Created mechanisms for continuous, automated trend identification and analysis and communicated the outcomes to key stakeholders on a regular cadence. Managed business and/or technology plans to ensure capability for alignment with business units and KP's national and regional strategies.Managed the implementation of technology or business process integration plans.Provided support to senior leadership by providing information regarding business systems, data and process initiatives.Managed systems and business process activities.Lead and coordinated inter- and intra-departmental systems integration activities.Kept track of annual IT staffing, purchasing and operational IT assets.Supported senior leadership in reviewing performance metrics and outcomes to drive ongoing operational change and improvements. Show less

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  Reformation

  Mar 2023 - now

  Information Technology Operations Manager

  Provides analytics to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements. Shares knowledge of strong familiarity with best practices in systems and network administration, security, and hands on troubleshooting.