Diego Rabelo De Carvalho

Experience

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  TIVIT

  Apr 2013 - May 2024

   Planning and executing migrations from SAP On-Premise solutions to SAP RISE; Manage and proactively monitor customers' transactional environments, acting on behavioral deviations in the hardware, software and applications environment within their field of activity and seeking stabilization; Provide consultancy in the technical area in which it operates to other areas of the company. Implement new environments in accordance with a contract signed with the client and under the coordination of the Project Management team; Share technical knowledge and customer environments with other analysts in the structure; Provide technical support in situations of problems and crises not supported by the usual support levels, helping to identify the cause and/or solution; Monitor and provide updates, new versions, upgrades, etc., of contracted solutions; Interact with managers from internal areas to align interface actions in the development and implementation of projects, evaluate information from user areas and the results of internal audits carried out in order to verify the functionality of the process; Show less

  • SAP Basis Specialist Consultant

    May 2021 - May 2024

  • SPECIALIZED SUPPORT ANALYST (SR) – SAP Cloud HEC

    Aug 2018 - May 2021

  • SPECIALIZED SUPPORT ANALYST (PL) – Premier and Deployment team SAP Basis

    Apr 2017 - Aug 2018

  • SPECIALIZED SUPPORT ANALYST (JR) – Dedicated and support team SAP Bunge

    Nov 2014 - Apr 2017

  • Trainee – Dedicated and support team SAP Bunge

    Apr 2013 - Nov 2014
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  SAP

  May 2024 - now

  Digital Customer Engagement Manager - ECS Private Cloud Customer Center