William Hillier

Experience

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  Tremont House Hotel

  Apr 1987 - Sept 1992

  Evening Manager

  Managed night time operations and staff in all departments of a 5 star property.Oversaw technical operations of the hotels computer systems.Trained employees in front office and guest relations, as well as technical training for hotel's computer system.

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  Harbor House Hotel

  Oct 1992 - Jul 1993

  Front Office Manager

  Opened the new sister property of the Tremont House Hotel. Set up and managed new employee training, including set up and configuration of new hotel computer systems. (IBM System 36 and Hotel Information Systems "Paragon" software for hotel operations)Managed Front Office operations, Guest Services and a 9 slip marina where guests could house their boats overnight.

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  Hotel Information Systems

  Aug 1993 - Oct 1997

  Project Manager/Senior Software Trainer

  Systems Installer and Trainer on DOS based software product, AS400 and System 36 platforms for Hotel Operations Software.Traveled throughout Mexico, United States and to Lima, Peru providing training, setup and live support for Hotel's new property management system software.Installed and trained users on interface software between Point Of Sale systems and Property Management Systems.

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  Acnet Computer Systems

  Oct 1997 - Sept 1999

  Computer Technician

  Building desktop workstations and Novell & Windows servers.Hardware and software upgrades for small and medium sized business's.Computer hardware and software support for our clients.Cat5 Ethernet cabling,

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  Magnolia Hotels

  Sept 1999 - Sept 2000

  Network Technician

  Hardware and Software support on Novell Servers and Windows 98 clients running Resort Data Processing PMS software.Support users on Microsoft Office software.Install and troubleshoot Cat5 Ethernet cable in newly constructed corporate office.

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  Hotel Information Systems

  Sept 2000 - Jun 2001

  Project Manager

  Hotel Software Trainer on HIS Paragon Property Management System software on IBM AS/400 and IBM System 36 servers.Lead Project Manager on interface software installation between HIS Property Management System and Casino Point System software.

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  Stout Street Hospitality (formerly Magnolia Hotels Management)

  Mar 2004 - Jun 2012

  Manager of Information Systems

  Corporate IT Manager for our Texas Hotels.Corporate lead on installation of Property Management Software upgrades and new installations.Support users on hardware and software issues.Provide network security using software and hardware solutions.Data back up and recovery for our servers and workstations.

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  Northern Tool + Equipment

  Jul 2012 - Sept 2022

  Systems Administrator

  Systems Administrator for the Arlington Distribution Center.Maintain Windows Active Directory Networking Environment, AS/400 IBM Server system with Manhattan Associates Warehouse Management System, running on IBM Power9 server.Labor Management System on IBM Power7 AIX server.Provide network security using software and hardware solutions.Work with Motorola TC5200, MC9300 & VC8300 Scanning units.Use and maintain Zebra thermal printers.Support users on hardware and software issues. Show less

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  Crate and Barrel

  Nov 2022 - now

  Technology Support Technician

  IT Tech for C&B Distribution Center, Stores and Cross Docks, based out of the DFW area.