Sarah Hendel

Experience

• 

  Athletic Union Treasurer, University of St. Andrews

  Sept 2005 - Jun 2006

  Supervising Treasurer

  Supervising Treasurer (Elected) for 54 sport club treasurers; chaired the Allocations of Funds Committee; and distributed funds of over £120,000 for fixtures, grants, and coaching. Worked in conjunction with administrator to maintain and balance AU accounts; collaborated with Sports Development Officer to strengthen club financial independence.

• 

  The Old Globe Theatre

  Nov 2006 - Jun 2008

  Wardrobe Run Crew, Costumer, and Seamstress

  Produced and maintained costumes for Off Broadway productions; monitored backstage procedures; Dressed and assisted leads with show preparation.

• 

  Peace Corps

  Oct 2008 - Sept 2010

  Peace Corps Volunteer, Turkmenistan

  Introduced new teaching methodologies; organized extra-curricular clubs for students and adults; edited regional newsletter written by Turkmen youth; collected and organized teaching resources; wrote USAID Small Project Assistance grants

• 

  Turkmenistan Youth and Civic Values Foundation (Now Arzuw Foundation)

  Sept 2010 - Dec 2011

  Development Consultant, Part Time Volunteer

  Internet research of grant and funding opportunities; work to encourage international experience and community engagement in the peoples of Turkmenistan

• 

  Tetra Tech, International Development Services

  Apr 2011 - Jul 2017

  Contributed to the development and continuous improvement of project management systems (including tools, templates, handbooks, standard operating procedures, and business practices) with the goal of increasing the efficacy and quality of project management and new business development processes. •Resource Development and Management: Spearheaded the development and continuous improvement of project management tools, including 600+ templates, handbooks, standard operating procedures, and business practices. Collaborated with content experts across the firm to leverage best practices and capture institutional knowledge. •Training and Learning Initiatives: Oversaw the development of project management training for 700+ home office and field staff, ensuring consistency and effectiveness. Created PowerPoint presentations in coordination with Subject Matter Experts, catering to diverse audiences, including English-as-a-second language speakers. Produced training videos using platforms like PowerPoint and EZvid, incorporating live demonstrations and engaging content.•Systems Development and Management: Designed and developed a new Project Management toolbox (PIB) database and interface in SharePoint. Actively tracked user feedback and addressed help requests promptly. Led remote and in-person Focus Group sessions to review and improve processes and systems, utilizing process mapping techniques. Show less New Business Development: Provided high-level support throughout the entire proposal cycle. Maintained effective subcontractor partner communications, ensuring quality inputs. Guided partners and small businesses on USAID requirements. Assisted in the preparation and writing of proposals for clients such as USAID, MCC, World Bank, African Development Bank, and private sector clients.Training and Resource Development: Promoted proposal development best practices through staff training. Institutionalized and continuously improved proposal processes. Created valuable proposal tools to enhance efficiency. Show less Recruitment: Provided essential home office support to large and complex proposal and project teams. Conducted position marketing, networking, and salary negotiations. Identified local and regional consultants to support sustainability and capacity building in developing countries. Led scoping and recruitment trips to India and Tanzania.Training & Facilitation: Delivered regular staff training on information knowledge management systems, SharePoint, networking, outreach, social media, and recruitment. Designed and produced online training material for company recruitment systems. Certified as an Advanced Participatory Methods facilitator, leading strategy sessions for new proposals and business opportunities.Resource Development: Authored handbooks, templates, and information management process documents. Developed user-friendly, hyperlinked workflows using Microsoft Visio, Word, and SharePoint.Systems Development: Collaborated with third-party vendors and home office users to define requirements for a Field HR system. Coordinated testing and piloting with project teams, ensuring usability and user interface needs were met. Chaired T’s SharePoint Innovations Team (SIT) Committee, actively shaping technology system design and management. Show less

  • Project Process and Systems Manager

    Apr 2016 - Jul 2017

  • Assistant Manager, Business Development Unit

    May 2015 - Apr 2016

  • Senior Staffing Specialist

    Apr 2013 - May 2015

  • Contract Staffing Specialist

    Apr 2011 - Apr 2013
• 

  Tetra Tech

  Sept 2017 - now

  Key member of the Digital Strategy Team, driving industry-leading digital innovation to maximize internal business efficiency, knowledge management, and client delivery. Our organization’s mission is to advance sustainable development in communities and nations through high-quality technical, advisory, and support services. Key Contributions:•Strategic Planning: Developed and led the implementation of ARD’s digital strategy and internal systems roadmap. Collaborated with content owner departments to ensure accurate reflection of regular business processes in system design. Coordinated cross-functional teams to deliver new solutions and upgrades, streamlining business processes while adhering to company and client policies. Identified and leveraged opportunities to streamline business processes and rapidly iterate agile solutions within ARD’s systems architecture.•Effective Communication and Change Management: Facilitated feedback with field teams, proposal teams, support services, and project users to align system development with field and project needs. Supported successful change management through clear communications, responsive training materials, and staff coaching on digital systems. Leveraged data-driven decision-making using reporting tools and dashboards within ARD’s virtual office environment.•Client and User Support: Managed Salesforce and DocuSign Help Desk, prioritizing trends, updating tickets, and providing necessary training.•Custom Salesforce Development: Designed a custom Salesforce Object for project employee management, emphasizing user-centered design and compliance. Migrated 1700 international employee records to the new system and trained 40 project office leads on managing employee and consultant records. Developed a custom Salesforce Object to track project office and residential leases, translating requirements into actionable DevOps tickets. Show less Led the development and continuous improvement of project management and business systems, focusing on user engagement and sustainable change management.•Salesforce Administration: Led the successful launch and adoption of an integrated project management platform, benefiting 200+ field and 85+ home office users. Collaborated closely with users and system developers to identify requirements and implement updates, emphasizing user experience and centered design. Effectively managed stakeholder expectations throughout the lifecycle of 30+ 3 to 5-year projects, working alongside third-party vendors•Training and Learning Management System (LMS): Managed user accounts and streamlined training onboarding for 700+ global staff. Designed and developed assignments, ensuring compliance with IT and policy standards. Enhanced on-demand learning and webinar delivery through HTML page design and video editing.•DocuSign Administration: Oversaw CLM and e-signature templates and licensing for 100 users company-wide. Successfully built and deployed 28 CLM templates as part of Salesforce integration.•Resource and Database Management: Facilitated the development of proposal and project management policies and procedures. Curated content on our Project Implementation and Proposal toolBox sites. Collaborated with content experts to capture institutional knowledge and lessons learned.•Business Systems Road Mapping and Strategic Planning: Served as a knowledgeable resource on internal business tools, including HR, recruitment, contracts, grants, and procurement. Facilitated process sessions to enhance business operations and information flows. Ensured regular business processes aligned accurately with system design through effective change management. Show less

  • Systems Transformation Manager

    Nov 2022 - now

  • Special Projects Manager

    Sept 2017 - Nov 2022