Oluchi Jane

Experience

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  Access Bank Plc

  Feb 2017 - Apr 2018

  Customer Service Representative

  Handled troubleshooting of customer complaints.Escalated complex issues to the appropriate authority for resolution.Handled customer onboarding in the bank.Recorded customer's complaints.Created and assigned customer's tickets.Received over 109 calls and emails daily from customers.Showed a great level of customer relationship management towards customers.Listened actively to customer's complaints while writing down important points to help during troubleshooting, isolating, and resolution stage. Show less

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  Jonya Enterprise

  Jan 2022 - Feb 2023

  Project Manager

  Planned, managed, and executed project ideas to completion.Created and organized a power team to aid in the successful delivery of projects managed.Handled project's finances and budgeting.Collaborated with professionals in other fields to ensure the success of the projects managed.