Vicci Wynne

Experience

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  Barclays Bank Plc

  Jun 1980 - Jun 1999

  Bank Clerk

  Career progression through a number of administrative and team leader duties, including customer facing activities.•Responsible for own portfolio of clients•Decision making for payment of cheques against high risk/intensive care customers, including chasing for payment of funds. Write off authority with no limit

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  Barclays Asset & Sales Financing

  Jun 1999 - Jun 2007

  Banking Administration Team Leader

  Responsible for the management, and end to end processing, of two of the most complex and unique teams within Asset and Sales Finance. A proven track record of working closely with all aspects of the business to ensure best practice and risk and controls are constantly delivered to a high standard. Managing a team of up to 19 members, through periods of change, maintaining motivation and team performance against KPI`s. Compiling and presenting MI to senior management of key performance areas. •Payment anomaly queries reduction of 91%•Redesigned held funds process, enabling a 40% improvement in the allocation of cash, resulting in enhanced customer service and increased funding availability•Designed and implemented internal consultation to improve overall customer service delivery, resulting in Trust Account opening times reduced from 48 to 24 hours•Redesigned the exchange and currency rate process, resolving outdated working practices and improving business control standards•Took on the responsibility for and redesigned help desk duties, resulting in 99% of cheques banked on day of receipt•Facilitating head count and cost reduction•Designed and implemented new unpaid cheque controls and monitor to reduce potential customer fraud and losses•Redesigned workflow and resource requirements within the teams, resulting in 133% efficiency •Ensured all deadlines were met, designing work plan for both teams, ensuring staffing levels were monitored and revisited weekly/during time of staff shortage/increased workflow •Achieved highest performing team leader at job grade•Appointed Operations Manager Deputy during his absence Show less

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  ABN AMRO Commercial Finance

  Sept 2007 - now

  Accounting Transactions Manager

  Redesigned the newly restructured Global Operations and Accounts team within the Finance department, with the added challenge of a reduced headcount.Cultivating a can do attitude, empowering the team to challenge all existing processes, identifying and implementing efficiencies, to reduce time and exceed customer expectation. The team duties comprised of Trade Finance letters of credit, all international functions, purchase ledger, banking, cash posting, reconciliation of all accounts, including currencies and general ledger accounts in preparation for monthly management and financial year end accounts.Lean Practitioner level 1B. Some of my key responsibilities are customer service and staff development, via 121`s sit in`s and coachingGlobal Operations Team LeaderResponsible for the management, and end to end processing of the Global Operations team, who`s duties include International, Trade Finance Administration and account reconciliations.•Designed and implemented monitoring tool resulting in a major improvement in timescale of reconciliation completion•Built good working relationships with AFC counterparts/clients and Reinsurers•Reviewed and redisigned and number of International processes and created smarter ways of working resolving outdated working practices•Improved Reinsurers monitoring tool•Reviewed and redesigned resources to ensured deadlines exceededTrade Finance and Block Discounting AdministratorResponsible for the issuing, amending and payment of Letters of Credit for clients importing goods from overseas. Liaising with the client, issuing Bank and buyers. Monitoring the progress of Letter of Credit drawings, ensuring sufficient funds made available by the client at payment due dates. Show less