Michael Flor Tangob

Experience

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  Touch Asia Contact Solutions Phils. Inc

  Oct 2006 - Nov 2007

  Outbound Sales Representative

  Project: ICC (International Consulting Corporation)Calling out customer to remind there magazine subscription if they want to continue the service and we do upselling discount cards.

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  Sitel

  Feb 2008 - Nov 2012

  Inbound Customer Care

  Project: Sears.comReceiving inbound calls from US base Client, handling inquires, product information, and placing order over the phone, handling lost package investigation, handling billing inquires.

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  Concentrix

  Oct 2013 - Jan 2015

  Generalist Customer Care

  Project: Amazon.comReceiving inbound calls from US clients providing product inquires and services and walking through the customers on how they can place the order through our website, making follow ups with customers who have billing disputes.

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  PAN Emirates

  May 2015 - May 2017

  Customer Service Representative

  Project: Home Furnishing *Assisting customer face to face, handling there issues with care, resolving there concern in timely manner. *Answering an inbound call from local customer about product Inquiries and delivery time schedule.*Updating the delivery schedule and contact the customer about there item delivery to keep the customer inform and dont miss the delivery truck.*Arranging appointment for product repair in the warehouse for those items under the limited warranty. Show less

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  Foundever

  Jan 2018 - Mar 2024

  A Managed Services Implementation Manager is responsible for overseeing the implementation of managed services solutions for clients. This role involves working closely with clients to understand their requirements and goals and then designing and implementing a managed services solution that meets their needs.The responsibilities of a Managed Services Implementation Manager may include:1. Project management: overseeing the entire implementation process, from designing the solution to testing and deployment.2. Client communication: serving as the primary point of contact with the client throughout the implementation process, providing regular updates, and addressing any concerns or questions they may have.3. Technical expertise: possessing a deep understanding of the technologies and tools used in managed services, and being able to troubleshoot and resolve technical issues as they arise.4. Team management: leading a team of engineers and technicians, delegating tasks and responsibilities, and ensuring that all team members are working together effectively.5. Quality assurance: ensuring that the implementation meets the client's requirements and adheres to industry standards and best practices.6. Post-implementation support: providing ongoing support to the client after the implementation is complete, ensuring that the managed services solution continues to meet their needs and expectations.Overall, a Managed Services Implementation Manager plays a critical role in ensuring the success of managed services solutions for clients. Show less A Telecommunications Order Manager is responsible for overseeing and managing the process of ordering and provisioning telecommunications services for an organization. They work closely with telecommunications service providers, internal departments, and external vendors to ensure communication services' smooth and efficient delivery.In this role, the Telecommunications Order Manager typically handles tasks such as:1. Gathering and analyzing requirements: They collaborate with various departments to understand their communication needs and translate them into specific service requirements.2. Service selection: They evaluate telecommunications service providers and their offerings to determine the best fit for the organization's requirements, considering factors like cost, reliability, and scalability.3. Order placement: They initiate the order process by submitting service requests to the chosen service provider and ensuring that all necessary documentation is provided.4. Coordination and tracking: They oversee the progress of the orders, coordinating with different stakeholders to ensure timely provisioning, installation, and activation of services.5. Issue resolution: They address any problems or delays that arise during the order process, working closely with service providers and vendors to resolve issues and minimize service disruptions.6. Documentation and reporting: They maintain accurate records of telecommunications orders, contracts, and related documentation. They may also generate reports to track service delivery, costs, and performance metrics.Overall, the Telecommunications Order Manager plays a crucial role in streamlining the telecommunications service delivery process, ensuring that the organization's communication needs are met effectively and efficiently. Show less A Telecommunications International Order Entry professional typically handles the tasks associated with the International Order Entry (IOE) system or process. This role primarily focuses on managing and processing international orders for telecommunications services. Some common responsibilities may include:1. Order Submission: Entering customer orders accurately into the IOE system, ensuring all necessary information is included.2. Order Validation: Verifying the completeness and accuracy of order details, such as customer information, service specifications, billing details, and compliance with regulatory requirements.3. Order Processing: Coordinating with various departments and stakeholders involved in the order fulfillment process, such as provisioning, activation, and billing teams.4. Tracking and Monitoring: Monitoring the progress of orders, tracking their status, and ensuring timely completion and delivery of services to customers.5. Troubleshooting: Resolving issues or discrepancies related to orders, such as address validation, service availability, pricing, or technical requirements.6. Documentation and Reporting: Maintaining proper records of orders, generating reports on order status, and performance metrics, and identifying areas for improvement.The Telecommunications International Order Entry role requires attention to detail, strong organizational skills, effective communication with internal and external stakeholders, and a good understanding of telecommunications products and services. Show less Verizon Enterprise provides customer service and technical support for its business customers through its Billing and Care department. This department is dedicated to addressing billing inquiries, managing accounts, and providing technical assistance for business services. If you are a Verizon Enterprise customer and need assistance, here's how you can reach their Billing and Care team:1. Phone Support: You can contact Verizon Enterprise Billing and Care by calling their customer service number. The exact number may vary depending on your location and type of service. To find the appropriate phone number, visit the Verizon Enterprise website and navigate to the support or contact section. There, you should find the relevant phone numbers for billing and technical support.2. Online Support: Verizon Enterprise also offers online support options. You can visit their website and log in to your account. From there, you can access billing information, manage your account, and find self-help resources. Additionally, you may be able to initiate a live chat or submit a support ticket online for further assistance.3. Support Center: Verizon Enterprise has a support center that provides comprehensive information and resources for its business customers. The support center typically includes frequently asked questions (FAQs), guides, tutorials, and troubleshooting steps. You can visit the Verizon Enterprise website and search for their support center to access these resources.Remember that the specific contact methods and availability may vary based on your location and the nature of your account. It's recommended to visit the official Verizon Enterprise website or contact their customer service for the most accurate and up-to-date information regarding their Billing and Care support. Show less AT&T Mobility provides customer service and technical support for its wireless services. If you have any questions or issues related to your AT&T Mobility billing or need assistance with your account, you can reach out to their customer service and technical support team through the following methods:1. Phone Support: You can contact AT&T Mobility's customer service and technical support by dialing their toll-free number, which is usually mentioned on your billing statement or the AT&T website. This will connect you to a representative who can assist you with your billing and account-related inquiries.2. Online Support: AT&T Mobility also offers online support through its website. You can visit the AT&T Mobility website and navigate to the customer service or support section. There, you'll find various options such as live chat, community forums, and self-help articles to address common issues.3. AT&T Mobile App: Another convenient option is to use the AT&T mobile app, which allows you to manage your account, view your billing information, and contact customer service directly through the app. You can download the app from your smartphone's app store and log in using your AT&T Mobility account credentials.When contacting AT&T Mobility's customer service and technical support, it's helpful to have your account information, such as your mobile number, account PIN or password, and any relevant billing details, readily available. This will assist the representative in addressing your concerns efficiently.Please note that the specific contact methods and availability may vary, so it's recommended to refer to the most recent information provided by AT&T Mobility through their website or customer support channels. Show less As a Google Play Support Billing and Care Representative, you will be responsible for providing customer support for Google Play billing and payment issues. You will work with customers to resolve billing problems, troubleshoot payment issues, and provide refunds. You will also be responsible for giving information about Google Play's billing policies and procedures.Responsibilities:1. Provide customer support for Google Play billing and payment issues2. Troubleshoot payment problems3. Issue refunds4. Provide information about Google Play's billing policies and procedures5. Work with other teams to resolve complex issues6. Stay up-to-date on Google Play's billing policies and procedures7. Meet or exceed customer satisfaction goals Show less

  • VERIZON ENTERPRISE ORDER MANAGEMENT (Manage Service Implementation Manager - MSIM)

    Sept 2022 - Mar 2024

  • VERIZON ENTERPRISE ORDER MANAGEMENT (Customer Service And Order Manager - OM)

    Jun 2022 - Mar 2024

  • VERIZON ENTERPRISE INTERNATIONAL ORDER ENTRY (Customer Service and Backend Technical Support)

    Jan 2021 - Jun 2022

  • VERIZON ENTERPRISE BILLING AND CARE (Customer Service and Technical Support)

    Mar 2020 - Dec 2020

  • AT&T MOBILITY BILLING AND CARE (Customer Service and Technical Support)

    Sept 2019 - Mar 2020

  • GOOGLE PLAY SUPPORT BILLING AND CARE (Universal Agent TSR and CSR)

    Jan 2018 - Sept 2019
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  Arete Automation

  May 2022 - Sept 2022

  Automation Specialist

  At Arete Automation our primary duties are to introduce professional products and services to small business owners. We educate business owners on how to leverage their existing client base via social media, text marketing (SMS) and other online tools (SaaS). By implementation of certain strategies, (via products and services) we help our clients increase their cash-flow while reducing their operational costs.

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  HCLTech

  Mar 2024 - now

  • Senior Customer Service Representative

    Mar 2024 - now

  • Data Associate Analyst

    Mar 2024 - Jan 2025