Manar A.

Experience

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  Zain Iraq

  Jan 2006 - Jan 2013

  Information Technology Program Manager

  Spearheaded CRM and ERP technology enhancements and managed customer/associate experiences for the company’s 7 main flagships. Managed 21 team members across 3 departments to drive process enhancements and system development to achieve company goals via continuous system development and process enhancement

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  Verizon

  Jul 2015 - May 2017

  CX Lead

  Responsible for Customer Experience for Verizon. Supported customers with product implementation and usage.• Utilized consultive selling techniques to educate and offer existing customers additional services to drive sales• Managed daily technical demos of modern technology solutions to customers and staff.• Optimized Daily Operational processes.

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  Ingram Micro

  Jun 2017 - Jul 2022

  Technical Lead

  • Head of the enterprise technical team that delivered over 55 roadmap strategic initiatives over the past 2 years.• Delivered over 200 new enhancements yearly resulting in 30K+ hours saved annually (2021 data).• Achieved 30% increase in Ingram Micro resellers base through redesigning the entire Ingram Micro Reselleronboarding experience and increasing self-served capabilities by switching to PowerApps Portal paired withPower Virtual Agent.• Increased Ingram Micro US customer care automation by 61% by leveraging the power of the Microsoft ecosystempaired with React development and REST APIs.• Reduced 70% of post-deployment touch and bugs by perfecting existing solutions (like power automate)• Uncovered opportunities to innovate, automate and bring efficiency and stability to the platform.• Designed and developed 10+ canvas apps either for reporting, stand-alone or embedded within D365.• Designed, Implemented, and maintained over 10 different Power Apps Portals (Power Pages). Show less

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  GovCIO

  Jul 2022 - May 2023

  UI/UX Professional Web Developer

  • Spearheaded (My Pension Benefit Access) website UI/UX development and process enhancements for the USPension Benefit Guaranty Corporation.• Redesigned current portal experience to deliver a tailored, smooth web experience for customers utilizing allMicrosoft tools (like Canvas apps, power pages, power automate, Dynamics 365, and Azure services).• Introduced a simplified authentication experience that reduces 40% of monthly authentication issues.• Conducted data modeling, performance, and integration testing. Show less