Elika Boland

Experience

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  Aritzia

  Oct 2018 - Mar 2019

  Boutique Associate

  Customer Engagement: Provided genuine and personalized assistance to customers, offering expert styling advice and product knowledge to enhance their shopping journey.Sales Excellence: Showcased a strong understanding of Aritzia's product offerings, assisting customers in selecting items that align with their preferences and needs. Consistently achieved and exceed sales targets.Visual Merchandising: Contributed to maintaining an appealing store layout by arranging merchandise, following visual guidelines, and ensuring product displays are visually captivating.Inventory Management: Assisted in inventory organization, restocking, and stock transfers to optimize product availability and store presentation.Fashion Insight: Stayed up-to-date with the latest fashion trends and Aritzia collections, shared insights with customers and providing recommendations that align with their style.Team Collaboration: Worked collaboratively with team members to ensure a seamless customer experience, contributing to a positive and energetic store atmosphere.Customer Relations: Built lasting relationships with customers, fostering loyalty through exceptional service, follow-up communication, and personalized recommendations.Cash Handling: Efficiently managed cash transactions, processed returns, exchanges, and refunds while maintaining accuracy and integrity.Brand Ambassadorship: Embodied Aritzia's brand values and aesthetics, reflecting the brand's image in personal appearance, interactions, and attitude. Show less

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  Garage Clothing

  Sept 2021 - Aug 2023

  Sales Associate

  Developed strong communication skills through interactions with customers, colleagues, and management, establishing rapport, active listening, and effective query resolution. This led to elevated customer satisfaction and positive team dynamics.Showcased exceptional time management by multitasking efficiently, including customer support, inventory management, and visual merchandising. Consistently met deadlines, maintaining peak store efficiency during high-traffic periods.Exhibited adept problem-solving in a fast-paced retail environment, creatively addressing customer concerns, suggesting alternatives, and defusing challenges. Adapted seamlessly to changes, maintaining a customer-centric approach.Built a foundation in sales techniques by highlighting product features, cross-selling, and upselling premium items. Achieved consistent success, surpassing individual and team sales targets.Contributed to team dynamics by fostering open communication, sharing insights, and collaborating with colleagues to attain store objectives. Led by example, assisting new team members and ensuring a cohesive work atmosphere.Mastered exceptional customer service by tailoring interactions to individual preferences, fostering positive shopping experiences, and cultivating customer loyalty.Gained proficiency in data analysis and inventory management, using sales data and reports to identify trends, optimize stock levels, and make informed inventory decisions.Cultivated conflict resolution skills, diplomatically resolving customer disputes for satisfaction and loyalty. Remained calm under pressure, offering solutions that exceeded expectations.Acquired knowledge of retail operations, encompassing cash handling, opening/closing procedures, stock replenishment, and visual merchandising. Ensured the smooth execution of daily store activities, showcasing reliability and attention to detail. Show less

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  Speedvale Medical Clinic

  Nov 2022 - Jun 2023

  Medical Assistant

  Administrative Responsibilities:Scheduling: Managed appointments, and coordinated the schedules of patients and healthcare providers.Patient Registration: Collected and updated patient information, including medical history, personal details, and insurance information.Front Desk Operations: Greeted patients, answered phone calls, and handled inquiries, providing a positive and professional image for the medical facility.Record Keeping: Maintained accurate electronic medical records (EMR), involving tasks like updating patient charts, documenting medical histories, and ensuring data privacy.Billing and Coding: Conduced medical billing tasks, including coding procedures and diagnoses for insurance claims.Clinical Responsibilities:Vital Signs: Measured and recorded vital signs such as blood pressure, pulse, temperature, weight and respiration.Patient Preparation: Prepared patients for examinations or procedures, including explaining the process and helping with positioning.Collecting Samples: Collected and examined urine samples and prepared samples to be sent out to tha laboratory for further examination.Sterilization: Cleaned and sterilized medical instruments and equipment to ensure infection control. Show less

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  University of Guelph

  May 2023 - now

  Research Assistant

  - Prepared laboratory equipment and materials for experiments and research projects.- Assisted researchers and scientists in conducting experiments, data collection, and analysis.- Cleaned and maintained laboratory equipment, ensuring it is in proper working condition.- Kept detailed records of experiments, procedures, and observations.- Followed laboratory safety protocols and maintain a safe and clean working environment.- Prepared solutions, reagents, and samples as directed by the research team.- Collaborated with team members to ensure efficient workflow and project coordination.- Assisted in training new lab personnel on laboratory procedures and safety protocols.- Stayed informed about new laboratory techniques, technologies, and equipment and followed up with new training as necessary Show less

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  Aritzia

  Apr 2024 - now

  Style Advisor

  As a Style Advisor at Aritzia, I provided exceptional customer service and fashion expertise to enhance the shopping experience for our clientele. Leveraging in-depth knowledge of Aritzia's product lines, including fabrics, fits, and care instructions, I offered personalized styling recommendations tailored to individual preferences and occasions. Joining the Aritzia team as a Style Advisor allowed me to combine my passion for fashion with my dedication to providing outstanding customer service, contributing to the success of the brand and fostering lasting relationships with our valued clientele.- Provided expert fashion advice and style recommendations to customers based on their unique preferences, body types, occasions and lifestyle needs.- Demonstrated a deep understanding of Aritzia's product lines, including Babaton, Wilfred, TNA, Wilfred Free, and Community, to assist customers in finding the perfect pieces for any occasion.- Offered styling tips and outfit suggestions to inspire customers and elevate their wardrobe choices, ensuring they felt confident and stylish in their selections.- Assisted with wardrobe styling sessions and curated complete looks to help customers achieve their desired aesthetic and express their personal style.- Collaborated with team members to maintain a visually appealing store environment and assist with merchandising efforts to showcase new arrivals and seasonal trends. Show less