Kenneth Nicdao

Experience

• 

  Forever 21

  Dec 2010 - Nov 2017

  Stock Lead/Associate

  Led the backend stock operations which included a small team of five to ten employees. Monitored and guided employees to process new shipments in a 24-hour time span. Processed receiving shipment paperwork and updated the system of new products received. Presented possible issues and solutions to the manager to ensure a productive work environment and efficient goals.

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  California State University-Dominguez Hills

  Jan 2020 - Mar 2020

  CSUDH Help Desk Internship

  Gained hands-on experience for desktop support by assisting students and school faculty members with hardware and software troubleshooting. Prepared school accounts, laptops, and desktops using approved imaging software and active directory settings. Diagnosed wifi, password, and account issues and informed clients of possible future solutions.

• 

  UPS

  Aug 2021 - now

  Control Tower Supervisor

  Oversee the building operation through the use of surveillance cameras and proprietary computer software to control conveyor belts. Recommend necessary moves to Full-Time Supervisors to ensure smooth operations of the sort. Monitor employees to ensure a safe work environment, guide employees to problem areas, and maintain conveyor effectiveness.