Yaltiza Miranda

Experience

• 

  Skyline Features, Inc.

  Jan 1998 - Jan 2002

  Personal & Executive Assistant to Executive Director & Office Manager

  • Attended meetings in order to create letters and e-mails for Executive Director• Assisted in coordination of premieres, guest lists, facilities supervision, overseeing promotional materials, and preparation of fund-raising activities• Maintained filing system for documentaries, productions materials, and non-profit paperwork• Organized & coordinated delivery of production material• Managed phone calls, fielded crucial production calls and followed up on various projects• Conducted research on interview subjects, music, topics, locations, etc.• Assisted in supervising pre and post-production for four documentary shorts on social, public and mental health issues• Transcribed and logged raw footage during post-production for editing purposes Näytä vähemmän

• 

  Lanier Professional Services/Business Center of the Westin Hotel

  Jan 2002 - Jan 2003

  Part-Time Customer/Administrative Service Operator

  • Provided customer service by supplying hotel information, reception & administrative services• Handled incoming and outgoing packages (UPS, Fed Ex, etc.) and faxes for guests• Handled of photocopy jobs for guests, conferences, and groups• Used Galaxy System to direct messages to proper hotel guests• Used H.S.I. System to properly charge guests for office use• Placed service calls for photocopiers for different departments & ordered supplies

• 

  Maximus

  Jan 2004 - Jan 2006

  Lead Reconsideration Coordinator for the Medicare Drug Card Reconsideration Project

  • Provided assistance to reconsideration request calls, questions and referrals to other agencies by evaluating beneficiary eligibility in accordance with federal guidelines for the Medicare Drug Card Program and Transitional Assistance• Entered, updated, and compared information within the CMS Eligibility and Enrollment Verification System (CMS EEVS)• Prepared received, and classified notices and reconsideration requests by mail to and from beneficiaries and Drug Card Sponsors• Supervised, evaluated daily reports & individual performance by monitoring and recording Reconsideration staff, and assisted them with difficult clients• Assisted management with projects, problems, concerns, meetings, policy updates, etc. Näytä vähemmän

• 

  Teachers'​ Retirement System of the City of New York

  Jan 2006 - Mar 2016

  Operations Analyst/Entry-Level Business Analyst

  • Perform analysis and reporting of strategic planning, project management and maintenance, and various workflow processes for operational improvements and business continuity.• Perform research and analysis activities alongside agency procurement department for new software/hardware solutions and external services for use agency wide or during disasters.• Created document structure for the purpose of procurement, business and organizational analysis such as business cases, project request forms and vendor comparison matrix.• Developed and documented new procedures for current agency business processes as part of the Modernization Program.• Used the Lean Six Sigma methodology to find waste and make improvements on processes for the Modernization Program.• Supervise and delegate work to Interns, administrative staff, and scribes• Project manager duties after rewarding vendors to ensure implementation of services procured.Former Executive Assistant to Director & Deputy Directors of the Business Solutions Group (BSG)• Prepare presentations of data analysis• Performed research, analyzed data and created various reports• Created PowerPoint presentations for Executive meetingsFormer Executive Assistant to Director & Deputy Director of the Benefits Administration (BA) Department • Handle and maintained confidential materials & liaison with executives• Created and maintained weekly, monthly and yearly departmental reports & provided analysis of various findings.• Provided supervision of clerical associate & interns • Created various training materials and provided training to new associates• Ensured the Quality Assurance of case files submitted by the BA Department before their closure within the AS400 UPS (Unified Pension System) Näytä vähemmän

• 

  NYC Citywide Administrative Services

  Mar 2016 - now

  • Project Manager of Project Management Office (PMO) Team o Oversee and govern Project Management Team and Strategic Planning Process along with necessary activities to facilitate completion of various projects including Project Intake Coordination o Implement change management activities for departmental processes and reorganization. o Use Visio to map processes and recommend necessary changes of process improvement by comparing and analyzing “as-is” processes to “to-be” processes. o Create easy to follow Standard Operating Procedures, Policy documents, and systems manuals while providing necessary training to all staff. o Work with units within OCP to develop Strategic Plans and work on initiatives to achieve their goals.• Program Director of the New York City Enterprise Print Management (EPM) Program and P-Card Program o Provide program support and guidance to EPM and P-Card team in developing, implementing, and maintaining strategic activities for Citywide expansion and best practices for EPM and P-Card. o Oversee to program activities for both programs by supporting staff conducting activities that includes collecting, organizing, analyzing data, usage, and cost, updating monthly and fiscal year reports for distribution to the Office of Management and Budget (OMB) and Executive Management. o Provide ongoing program administration such as communication, auditing, program governance/management, marketing to potential customers, and handling issue escalation for all participating agencies. o Assist potential NYC Agencies and the Vendor during the EPM enrollment process.• Manage program staff, Interns and Fellows within the unit. Näytä vähemmän • Project Manager for newly formed Project Management Office (PMO) Team. o Created and established process for new Project Management Team and Strategic Planning Process along with necessary activities to facilitate completion of various projects o Organize change management activities for departmental processes and reorganization o Use Visio to map processes and recommend necessary changes of process improvement by comparing and analyzing “as-is” processes to “to-be” processes o Created and established Project Intake Coordination o Create easy to follow Standard Operating Procedures, Policy documents, and system manuals whileproviding necessary training to all staff o Work with units within OCP to develop Strategic Plans and work on initiatives to achieve their goals• Program Manager of the New York City Enterprise Print Management (EPM) Program o Provide support to potential NYC Agencies and the Vendor during the enrollment process o Develop, implement, and maintain strategic activities for Citywide expansion and best practices for EPM. o Engage in EPM meeting with vendor on implementation statuses, issues and program management. o Provide ongoing program administration such as communication, auditing, print governance, handle issue escalation for all participating agencies and the vendor. o Manage Staff Analyst on EPM activities that include collecting, organizing and analyzing citywide printer usage and cost to update monthly savings report and fiscal year reports for distribution to the Office of Management and Budget (OMB)reporting for Executive Management, and oversee Interns and Fellows. Näytä vähemmän • Project Manager for Business Process Improvement for change management and possible inclusion of processes into the new PASSPort procurement software. Activities included: o Create process flows of various processes within the Office of City Procurement for further review and analysis o Created project plans, maintain and organize current processes for all units o Document analysis using the Use-Case document and recommend improvements for elimination of bottlenecks, reduction of time and cost, eliminating errors, and possible streamlining of processes• Performed various reporting functions, assist in requests, resolve issues for the NYC P-Card program Näytä vähemmän

  • Director of PMO and Programs

    Jan 2023 - now

  • Deputy Director of PMO

    Jan 2018 - Jan 2023

  • Business Analyst/Project Manager

    Mar 2016 - Jan 2018