Mohammed Ahmed Abd El Sattar

Experience

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  CMI Group

  Feb 2010 - May 2016

  HR Consultant

  Management of salaries and benefits systems, performance and safety and entertainment programs;• Identify staff vacancies, bringing new applicants for those vacancies, hold interviews and select the appropriate ones.• Specification of human resources, and ensure proper compatibility among the staff;• Providing current and prospective employees with information about policies, job duties, working conditions, wages, promotion opportunities, and employee benefits;• Performing the difficult tasks of the job, such as dealing with labor shortages, dismissing employees, and implementation of disciplinary actions;• Analyzing salaries and benefits policies and modifying them to establish competitive programs and to ensure compliance with legal requirements;• Developing and implementing a new guidance system for staff to promote positive attitude toward the organizational objectives;• Working as a liaison between management and staff by addressing inquiries, interpreting and managing contracts, and helping to solve work-related problems;• Planning, directing, coordinating and supervising subordinate and staff work activities relating to employment, salaries, work relations and relations among employees.• Analysis of training needs for staff development plan, language training plan, and health and safety programs;• Keeping records related to data concerning personnel, such as appointments and cases of transferring employees, performance assessments and rates of absence;• Analyzing data and reports to identify and determine reasons of staff related problems, and to provide recommendations to improve the organization’s staff policies and their practices;• Planning staff activities, training, employment relationships in the organization, organizing these activities, directing, controlling, or coordinating- SoftSkills trainer Show less

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  عمل مستقل

  Jan 2017 - Dec 2018

  Excellence, Quality, Services development and Customer Experience Consultant

  Project#1: HR Audit and implementation: Work on the project “HR Audit and Close the AFI’s” of DLR and as follow the outputs of the project: Evaluation of human resource management and identification of opportunities for improvement. Updating the organizational structure at the level of the sector and centers of happiness the dealers. Updating on job descriptions at the level of the sector and centers of happiness the dealers. Design of a mechanism for staff performance management. Update on the methodology of rewards and incentives. Preparing the framework of behavioral competencies Restructuring of the annual training plan at the sector level and centers. Developing a methodology of career guidanceProject#2: knowledge management Implementation:  Building the Team of Knowledge management and Preparing the framework of the Team. Design of a mechanism for the team performance management. Develope the methodology of knowledge and institutional management. Update on substitution and succession methodology. Deploy initiatives to ensure that the methodology achieves the KPI’s. Update on the methodology of rewards and incentives. Devlope the training plan at the sector level and centers and apply the methodology .Project#4: Services Development and Customer Journey Experiences: Prepare Service/Process implementation Methodology. Restructing the service based on Government services development guide (7 Stars).Department of Urban Planning and Municipality DHA Projects:Project#: Smile Culture Police:  Work on the project “Smile Culture Police” Department of Urban Planning and Municipality UPS. Deploy initiatives to ensure that the Police will be apply on the right track and achieves the KPI’s. Show less

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  Ethos Integrated Solutions LLC

  Jan 2018 - Dec 2020

  Dubai Healthy Authority DHA Projects (2 Years Project): 2019/2020Project#1: Global star rating (7 Stars system): Work on 7 Stars project (Dubai Healthy Authority DHA) to close the Area of Improvement (AFI’s) in DHA Sector and Centers.Project#2: HR Audit and implementation: Work on the project “HR Audit and Close the AFI’s” of DHA and as follow the outputs of the project: Evaluation of human resource management and identification of opportunities for improvement. Updating the organizational structure at the level of the sector and centers of happiness the dealers. Design of a mechanism for staff performance management. Update on the methodology of rewards and incentives. Preparing the framework of behavioral competencies Restructuring of the annual training plan at the sector level and centers.Project#3: Customers Segmentation study:  Prepare customer segmentation study for Demographic and Behavioral. Determine the areas for improvments and actions. Cascading the study result on services and markting strategy.Project#3: Marketing strategy and Action plan:  Develop the Marketing startegy for DHA. Develop the marketing plan for DHA centers.Project#4: Services Development and Customer Journey Experiences: Prepare Service/Process implementation Methodology. Launch FOCUS PDCA Projects. Restructing the service based on Government services development guide (7 Stars) and Dubai Model. Re-Engineering the process. Design the Journey Maps Based on Services. Link the Journey map touch point with the moment of truth and Pain points. Work With DHA teams for prepare Government services outsourcing policy.Project#1: ICXS 2019 (The International Customer Experiences standard) preparations:  Work on ICXS 2019 project (DHA) to close the Area of Improvement (AFI’s) in DHA Sector and Centers.My Achievements With DHA: Achieved 5 Stars with Latifa Hospital with New 7 Stars criteria’s. Achieved 95% with DHA in ICXS2019 project. Show less Federal Authority for Identity & Citizenship ICA Projects: 2018Project#1: Global star rating (7 Stars system): Work on 7 Stars project (Federal Authority for Identity & Citizenship ICA) to close the Area of Improvement (AFI’s) in ICA Sector and Centers.Project#2: HR Audit and implementation: Work on the project “HR Audit and Close the AFI’s” of Federal Authority for Identity & Citizenship ICA and as follow the outputs of the project: Evaluation of human resource management and identification of opportunities for improvement. Updating the organizational structure at the level of the sector and centers of happiness the dealers. Updating on job descriptions at the level of the sector and centers of happiness the dealers. Design of a mechanism for staff performance management. Update on the methodology of rewards and incentives. Preparing the framework of behavioral competencies Restructuring of the annual training plan at the sector level and centers. Developing a methodology of career guidanceProject#3: knowledge management Implementation:  Develope the methodology of knowledge and institutional management. Update on substitution and succession methodology. Deploy initiatives to ensure that the methodology achieves the KPI’s. Update on the methodology of rewards and incentives. Devlope the training plan at the sector level and centers and apply the methodology .Project#4: Services Development and Customer Journey Experiences: Prepare Service/Process implementation Methodology. Restructing the service based on Government services development guide (7 Stars). Re-Engineering the process. Design the Journey Maps Based on Services. Link the Journey map touch point with the moment of truth and Pain points. Link the Journey map result with Quartly reports exp. (Happiness studies, Complains report, Hapiness index..) Show less

  • Excellence, Quality, Services development and Customer Experience Consultant

    Jan 2019 - Dec 2020

  • Excellence, Quality, Services development and Customer Experience Consultant

    Jan 2018 - Dec 2019
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  عمل مستقل

  May 2020 - Jan 2021

  The Consultancy fields as following:- Development of government services and customer experiences, and system of the global star system to develop seven-star (7 Stars) government services.- Experience in the field of institutional excellence and domestic and international excellence awards.- Human resource consulting and Strategic projects.- Evaluating and qualifying institutions for the International Customer Experience Standard ICXS2019.- Projects of Quality specifications of 9001-45001-14001-30401.- Development of government services marketing strategy. Show less Federal Authority for Identity & Citizenship ICA Projects: 2020Establish and Implement IMS (9001:2015-45001:2018 -14001:2015).Rehabilitation of the nationality and residence sector to apply the requirements of ISO9001-45001-14001RTA Project#1: Global star rating (7 Stars system): Work on 7 Stars project (RTA) to close the Area of Improvement (AFI’s) in RTA Sector and Centers.Dubai Municipality Project#1: Global star rating (7 Stars system): Work on 7 Stars project (DM) to close the Area of Improvement (AFI’s) in DM Sector and Centers.Project#2: HR Audit and implementation: Work on the project “HR Audit and Close the AFI’s” of DM and as follow the outputs of the project: Evaluation of human resource management and identification of opportunities for improvement. Updating the organizational structure at the level of the sector and centers of happiness the dealers. Updating on job descriptions at the level of the sector and centers of happiness the dealers. Design of a mechanism for staff performance management. Update on the methodology of rewards and incentives. Preparing the framework of behavioral competencies Restructuring of the annual training plan at the sector level and centers. Developing a methodology of career guidance Show less

  • Excellence, Quality, Services development and Customer Experience Consultant

    Jan 2021 - Jan 2021

  • Excellence & Customer Experince Consultant

    May 2020 - Dec 2020
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  Freelance

  Jan 2021 - now

  The Consultancy Projects:-Federal Authority for Identity & Citizenship ICA Projects: 2021/20221- Implement and Maintain (ISO 55001:2014) Asset Management system.2- Implement and Maintain (ISO 44001:2017) Business relationship management system.Work on projects as a project manager to Audit and close AFI’s in ICA sector. The Consultancy Project:Federal Authority for Identity & Citizenship ICA Projects: 2021Establish and Implement IMS (9001:2015-45001:2018 -14001:2015).Work on IMS project as a project manager to Audit and close AFI’s in ICA sector.

  • Excellence, Quality , services development and customer experience consultant

    Nov 2021 - now

  • Excellence, Quality, Services development and Customer Experience Consultant

    Jan 2021 - Nov 2021