Aklesh Badoni

Experience

• 

  GENPACT

  Sept 2011 - Mar 2016

  Subject Matter Expert

  Started working under Vertical Insurance (Property & Casualty Insurance) for a leading Insurance company of US. In the year 2013 & 2016 went to United Kingdom as a Subject Matter Expert and successfully implemented seven different workflows in India.Involved in making Process SOW, Operational Run Book and Process Matrix Guidelines in order to provide high level of Service to the Business.1. Completed FMEA (Failure Mode Effect Analysis) for all the seven migrated processes.2. Involved in giving training to new hires as per the process standard training plan.3. Effectively dealing with business clients over weekly & monthly calls.4.Taking team refreshers & KAT on a monthly basis & sending the reports to all Training managers.5.Involved in making weekly and monthly dashboard and presenting them to clients over weekly & monthly calls.6.Lean Tested and trained One Star in the year 2013.7.Insurance regulatory Development Authority (IRDA) certified. 8.Handling team solving out the query raised by the operator.9.Meeting Service Level Agreement set by the business.10.Providing quality of result to the business by achieving all the SLO’s set by the business.Taking signoff from the business on Process Matrix/SOP’s Accountable for ensuring SLA compliance through continuous monitoring of service levels and proactive correction of processes in case of non-compliance 11. Handle Process documentation like the standard operational procedures, communication plan & risk analysis, etc.Identify process gaps and designing & conducting training programs to enhance operational efficiency and retain talent by providing optimum opportunities for personal and professional growth. Show less

• 

  HCLTech

  Mar 2016 - now

  Offering more than 5 years of qualitative & rich experience majorly in Service delivery, Operations, Reports handling and Process Management.Solely responsible for running operations Business smoothly in projects assigned to me.Customer centric with abilities in providing utmost and superior support to clients for enhancing their satisfaction level as well as for repeat business.Demonstrated excellence in planning, training and mentoring team members.Proven success in managing processes & accomplishing SLA; ensuring compliance to quality standards.An effective communicator with excellent relationship building, leadership and mentoring skills.Setting both long term/short-term goals for the process and the team -aligning individual team members goals with the process goals Show less

  • Senior Project Manager

    Jan 2024 - now

  • Project Manager

    Sept 2019 - Jan 2024

  • Assistant Manager

    Mar 2016 - Jan 2024