Shawntel Davis

Experience

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  Homemaker
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  Hilton Dallas/Southlake Town Square

  Oct 2015 - Jan 2019

  Front Desk Coordinator/bartender

  Provided excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality service.Resolved guests’ complaints while maintaining a positive customer environment.Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.Supervised a Blue Energy project that would resolve environmental concerns pertaining to the hotel.Implemented standards and procedures as outlined by the Blue Energy project.Performed cash handling activities, including making change, cashing out register drawers and securing nightly bank deposits.Demonstrated positive work ethic to maintain a positive team environment by encouraging teamwork and respect in accordance with company mission.Maintained food and beverage standards throughout multiple divisions in the hotel and restaurant. Met multiple concurrent deadlines while staying positive and upbeat.Organized and managed financial undertakings within specific departments.Managed bar inventory, restocked supplies and placed orders for spirits, beer, wine and mixers.Took customer orders and capitalized on opportunities to sell special beverage and food options.Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.Proficient at administrative tasks, including maintaining the reception area, greeting guests, answering multiple phone lines, and maintaining office equipment. Show less

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  Embassy Suites

  Aug 2018 - Oct 2019

  Front Desk Agent

  Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.Arranged special accommodations for guests to maintain optimal satisfaction. Balanced accounts and conducted nightly audits to keep bookkeeping current. Facilitated front desk operations for busy high-volume hotels.Input customer data into reservation software and make immediate updates to reflect room changes. Processed guest payments for room charges, food and beverage charges and phone charges.Collaborated with colleagues within multiple departments on various projects to enhance hotel needs.Used all Microsoft platforms such as Excel, Word, PowerPoint, Outlook to provide adequate organization. Show less

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  Organic Life

  Jan 2020 - Mar 2024

  Cafeteria Manager-Indian Prairie School District

  Supervise daily tasks for over 400 students; including but not limited to, changing classes in a timely manner, making sure rules and regulations are followed, encouraging completion of projects, and providing education assistance as needed.Implement safety standards within the school for all staff and students.Monitor school staff for compliance of policies and standards.Utilization of all Microsoft platforms such as Excel, Word, PowerPoint, Outlook to provide adequate organization. Educate and train staff on new protocols.Address concerns or complaints quickly to improve staff and parent satisfaction Show less

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  PT Solutions Physical Therapy

  Oct 2023 - now

  Patient Services Coordinator