Renan Smaal

Experience

• 

  IBM

  May 2016 - May 2019

  Technical Support Analyst

  Provided customer support and problem resolution using SAP and Team Viewer.Addressed and resolved general and specific bugs for computers and smartphones.Troubleshot client systems, scripts, and spreadsheets.

• 

  Instruct Soluções em Tecnologia

  May 2019 - Sept 2021

  Took on greater responsibilities and participated in client meetings for requirements analysis and development of new solutions.Worked on projects using TypeScript.Created new web systems and maintained existing client systems. Acquired additional knowledge and responsibilities within the team.Focused on DevOps principles along with web application development. Shadowed and learned day-to-day tasks of the backend development team.Completed simpler development tasks.Learned the company’s technology stack and concepts.Applied Continuous Integration/Continuous Deployment (CI/CD) practices.

  • Back End Developer

    Jan 2021 - Sept 2021

  • Back end Developer Trainee

    Feb 2020 - Jan 2021

  • Software Development Intern

    May 2019 - Feb 2020
• 

  Bureau Works

  Mar 2022 - now

  Analyze product requirements and create product roadmaps.Conduct client meetings to define system requests and enhancements.Work directly with the Development, Support, and Testing teams.Test platform functionality and performance.Create and manage tasks using JIRA.Improve internal processes within the Testing team.Implement product improvements aimed at high impact for clients.Coordinate development sprints and plan future improvements.Scripts and Automation

  • Product Architect

    Feb 2024 - now

  • Software Testing Engineer - Manager

    Jun 2023 - Jul 2024

  • Software Testing Engineer

    Mar 2022 - Jun 2023