Beau H.

Experience

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  Obama for America

  Jul 2008 - Nov 2008

  Field Intern & Turf Team Coordinator

  * Managed and developed Team Leaders within Denver & Aurora turfs* Recruited and trained volunteers in all different areas of the field campaign.* Conducted issue and policy research and followed up with constituent requests.* Prepared and supported events, e.g. house parties, team meetings, voter registration drives, etc.

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  Metropolitan State University of Denver

  Sept 2009 - Jul 2010

  Peer Advisor

  * Answered incoming calls to the center, scheduled appointments, and solved general problems.* Advised students of general academic requirements.

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  Comcast

  Jul 2010 - Nov 2013

  Customer Account Executive/Floor Lead

  * Solved customer's issues professionally and quickly.* Ensured a positive customer experience through empathy and product knowledge while capitalizing on sales opportunities.* Resolved escalations, provided support and helpful feedback to agents.

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  Queercraft

  Jan 2012 - now

  Founder and Executive Director

  * Develop human resource policies, procedures, and training for volunteer staff.* Oversee the onboarding and training of volunteer staff - over 400 to date.* Plan and organize social and fundraising events with a focus on the LGBTQ+ community in both virtual and real-world settings.* Direct and coordinate organization's financial and budget activities to fund operations.* Host weekly live, virtual events such as game nights and radio shows as well as larger annual events including pride celebrations and fundraisers. Show less

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  Viasat

  Aug 2014 - May 2015

  * Supported customers across multiple platforms including social media, review/directory sites and on the company forums.* Provided online support for customers.* Monitored and reported on online customer service interactions.* Worked closely with Marketing to fine-tune messaging on current marketing initiatives.* Worked directly with the Network Operations Center (NOC) to identify and diagnose network issues. * Supported customer sales and technical support teams serving voice, email and chat channels.* Worked closely with outsourced CCR1 & CCR2 representatives in service, billing and account management as well as troubleshooting customer and technical issues.* Worked directly with NOC to identify and diagnose network issues.

  • Social Media Care Specialist

    Mar 2015 - May 2015

  • Corporate Care Escalation Specialist/Help Desk

    Aug 2014 - Mar 2015
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  Ronald McDonald House Charities of Denver, Inc.

  Jun 2018 - May 2019

  Family Services Associate, Intern

  * Screened families to confirm qualification for services, collecting relevant demographic, medical, and Medicaid information.* Supported family members with questions or in crisis by being available when they needed to talk, providing information on available resources, and connecting family members to social workers within their medical facilities.* Communicated with medical social workers, child protective services, law enforcement, and other agencies on behalf of families and in service to the House.* Designed and updated professional-looking in-house literature, signage, and bulletins. Show less

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  Developmental Pathways

  May 2020 - now

  * Coordinated and monitored Medicaid waiver services provided to clients with intellectual and developmental disabilities. Responsible for a caseload and individual budgets for 50 individuals.* Facilitated meetings with variable numbers of participants and competing priorities to drive consensus and action plans.* Assessed individual needs and strengths for program eligibility determination.* Served as a liaison between legal entities, mental and behavioral health professionals, and care organizations.* Performed service utilization reviews, and monitor program quality and compliance. Show less

  • Program Administrator

    Jun 2023 - now

  • Senior Case Manager

    Jun 2022 - Jun 2023

  • Case Manager

    May 2020 - Jun 2022