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Hakim Ghidouche

Hakim Ghidouche

Corporate Travel Account Solution & Management

Followers of Hakim Ghidouche150 followers
location of Hakim GhidoucheLaval, Quebec, Canada

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  • Timeline

  • About me

    Founder Of Net Chrono Inc -| AI Enthusiast | Low-code Automation | Amélioration continue

  • Education

    • Institute of tourism and trade INTC

      2007 - 2010
      Superior Technician Diploma in Tourism Production and Commercialization

  • Experience

    • Allways - Travel

      Feb 2009 - Jul 2012
      Corporate Travel Account Solution & Management

      ▪ Booking and Ticketing Management▪ Expert Travel and Insurance Advice▪ Customized Travel Package Creation▪ Managerial Leadership▪ Bedsonline (Hotelbeds) B2B Management▪ B2B Client Relationship▪ Corporate Account Management▪ Corporate Event Organization▪ Training and Mentoring

    • Exclusives tours

      Nov 2012 - Nov 2016
      Operations, Development, and IT Manager

      * Operational Leadership▪ Human Resources Management▪ Development and Monitoring of KPIs▪ Event and Hospitality Management▪ Client Negotiation and Relations▪ Financial Management and Accounting▪ Coordination of International Group Travels▪ Event and Seminar Management▪ Proactive Client Account Management▪ Expansion and Marketing

    • Palm Voyages

      Feb 2017 - Jul 2017
      Specialist Travel Agent

      * Booking Management▪ Travel and Insurance Advice▪ Partnership Development▪ Customer Service Excellence

    • FlightHub

      Jul 2017 - Sept 2020

      * Department Creation▪ Automation of Procedures:▪ Digital Platform for Clients▪ Analysis and Dashboard▪ Innovation and Quality Assurance▪ Team Evaluation and Management▪ Development and Monitoring of KPIs▪ Training and Updating▪ Cost Reduction and Revenue Increase▪ Leadership in Customer Satisfaction▪ Continuous Improvement * T2 Supervisor Coaching and Mentoring▪ Post-Sale Customer Service▪ Air Ticket Management▪ Email Query Management▪ Handling Complex Requests (BBB) and (DOT)▪ Analysis and Problem Resolution▪ Customer Service Excellence▪ Innovative Problem Solving

      • Schedule Change Coordinator

        Nov 2017 - Sept 2020

      • Travel Senior Consultant | Escalations

        Jul 2017 - Nov 2017

    • Net Chrono Inc

      Mar 2021 - now
      Founder

      Creation and expansion of a company specializing in residential and commercial cleaning in Canada.▪ Market analysis and business strategy▪ KPI management and operational improvement▪ Team management and payroll supervision▪ Contract negotiation and overall financial management▪ Supply chain management▪ Crisis Management Expertise▪ Local Market Expertise and Community Engagement▪ Website design and SEO▪ Enhanced B2B and B2C engagement* Technology and innovation Show less

    • CHU Sainte-Justine

      Aug 2024 - now
      Chef de secteur bureau planification

  • Licenses & Certifications

    • Graphic design, Web design, Business management, Web development

      Udemy.com