Brandy Yeager-MSL

Experience

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  Verizon Wireless

  Dec 2006 - Jan 2014

  Performance Management: Responsible for driving team to achieve all key performance objectives. Responsible for financial, budget, and sales reporting. Maintains knowledge of company and market promotional elements. Develop, assign and monitor sales goals and provide ongoing training to keep employees informed of new products, services and procedures. Attend customer meetings with team and train on effective selling strategies by demonstrating sales techniques. Develop strategies for acquiring new business, perform territory analysis and planning. Show less Performance Management: Lead team to meet or exceed assigned quotas, service and revenue objectives through development and monitoring of sales goals. Monitor financial, budgeting, and sales reporting for all retail stores in assigned area. Ensure all employees demonstrate an understanding of the company’s mission, vision, values, and products and services.Operations Management: Oversee store presentation including store merchandise, Facilities Management, adherence to marketing directives and adherence to store standards. Responsible for the identification of new store locations, store relocations and retrofits. Facilitate opening of new retail locations. Increase presence in the community by developing relationships with local chamber of commerce personnel. Staffing/Employee Relations: Foster leadership qualities in Retail Sales Managers to motivate and coach their teams to achieve high performance results. Take action based on reports to improve performance. Responsible for the management, staffing and operations of multiple retail locations. Make decisions regarding hiring, promotion, and disciplinary actions. Customer Retention: Manage and grow existing customer base and manage churn. Develop customer retention tools for retail store. Collaborate cross-functionally with other channels to analyze issues that impact Retail Sales, and recommend, develop, and implement process improvements. Resolve customer complaints in a timely and friendly manner.Market & Industry Knowledge: Maintains knowledge of company and market promotional elements. Remains current on all wireless products and services, industry and competitive trends, and reinforce findings with the team. Show less As an Area Retail Sales Manager, I was responsible for supervising and leading multiple retail locations to meet or exceed area sales objectives. The retail channels generated sales through the sales of wireless products, services, and wireless applications. I supported Retail Store Managers who directly report performance through consistent operational excellence. Some additional responsibilities include; Meeting or exceed company objectives by coaching, developing, motivating, and encouraging the sales team.Interview, hire and make necessary leadership decisions based on the needs of the market. Maintain operational integrity and accountability as it relates to market performance. Make adjustments that are necessary to increase market profitability and efficiencies. Spend at least 75% of time visiting retail locations to ensure customer experience was being delivered. Conduct coaching conversations while attending store visits salespeople and store leaders to formulate action plans that demonstrate positive performance. Maintain market headcount and use analytical data to assign store quotas.Develop and train employees for internal promotions.Facilitate trainings for the market.Perform audits to ensure store compliance.Handle customer concerns in a timely professional manner.Manage inventory demands to exceed operational standards.Provide strategic direction to the needs of the market through marketing and merchandising programs. Show less

  • Associate Director Strategic Sales

    Jul 2013 - Jan 2014

  • Business Sales Manager

    Jul 2009 - Jun 2013

  • District Sales Manager

    Jan 2009 - Jul 2009

  • Area Retail Sales Manager

    Dec 2006 - Jan 2009
• 

  T-Mobile

  Jul 2014 - Jun 2016

  Sales Leader-Business Markets
• 

  Sprint

  Jun 2016 - Nov 2020

  • Director Of Retail Sales

    Feb 2020 - Nov 2020

  • District Sales Manager

    Jun 2016 - Feb 2020
• 

  T-Mobile

  Nov 2020 - now

  Market Director