Ilona Goshta

Experience

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  UkrSibbank

  Jan 2008 - Jan 2011

  End User Support Specialist

  - informing on tariffs of card accounts; - payment card block/unblock (stolen, loss, confiscation by ATM); - informing on client card accounts’ state; - consideration of arguable situations on payment cards (sum block, authorization refusal, card confiscation etc); - income calls processing according to the claimed procedures, corporate standards, telephony etiquette rules; - providing of technical support for the remote users (customers); - email and fax interaction with internal and external colleagues; - new employees’ training; - maintenance of the accompanying documentation, reporting. Show less

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  SoftServe

  Apr 2015 - Jul 2015

  QA Automation Engineer

  SoftServe IT Аcademy.The training project included creating documents from initial stage of the project till writing final test cases, automate test cases.During this tarining project I was involved into further activities and responsibilities: - requirements analysis - writing test cases - creating automated tests - execute test runs and provide a result of test-runsTechnologies which were being used are as follow: - Java, SQL Server, Maven, JUnit, TestNG, Log4J, Selenium IDE/Webdriver, JIRA, GIT Show less

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  SoftServe

  Dec 2015 - now

  QA Engineer

  Manual QA Requirements analysis Test cases creation Execution of test runs Analysis of automation run results Providing the results of tests App logs diagnostic Reporting  Coach and mentor other team members etc.