Hendra Mahendra Djaya Laksana

Experience

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  Puri Benoa Suite Bungalows

  Jan 2003 - Jan 2004

  Reception
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  Holland American cruise Line

  Jan 2004 - Jan 2005

  Galley Attendant
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  Thomson Cruise

  Jan 2005 - Jan 2012

  Housekeeping

  Starting working on passenger cruise ship manage by TUI England Company as Housekeeping Utility/Cleaner first contract​, second contract promoted as Housekeeping Room Staff Cleaner, third contract as Cabin Steward/Room Attendant for three contract, sixth contract promoted as Asst Executive Housekeeper for last two Contract.

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  Sekar Nusa Villas

  Jan 2012 - Jan 2013

  Housekeeping Supervisor
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  Cipaganti Legian Hotel

  Jan 2013 - Jan 2015

  Housekeeping Coordinator
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  Hardys Rofa Hotel Kuta

  Jul 2015 - Jul 2018

  BASIC FUNCTIONI Prepare duty rosterII Maintain Housekeeping and Front Office.III Report and responsible to the ManagerIV Taking InventoryV Training and evaluating.DUTIES AND RESPONSIBILITIES: Rooms Division Manager is responsible for Ex Housekeeping and Front Office Department . manages the general operation of the Front Office e.g. Reception, A Rooms Division Manager is directly reporting to the Hotel Manager . The position’s main duties are divided in spot checking of hotel rooms to ensure standards, authorizing all leave schedules or ensuring control of expenditures as well as budgets set, aRDM attends weekly executive and sales meetings as well as the Hotel Manager’s briefings with Front Office and Housekeeping. Rooms Division Manager ,organizational, excellent time management skills and technical skills1. Prepare training material and schedule2. Conduct training for the staff3. Evaluating:• Training• Employees performance4. Propose best employee to the Hotel Manager5. Conduct monthly meeting for all staff. Show less

  • Operation Manager

    Jul 2017 - Jul 2018

  • Room Division Manager

    Aug 2016 - Jul 2017

  • Executive Housekeeper

    Jul 2015 - Aug 2016
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  Grand Sinar Indah Hotel

  Sept 2018 - now

  Assistant Manager

  Assist the General Manager in his day to day operations.Assigns duties to HOD's and observers performance to ensure adherence to hotel policies and established operating procedures.Provides training to staff and HOD's.Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations.Monitor the Guest feedback.Receives and resolved or assists the General manager in resolving guest complaints and service recovery process.Selects or assist in the selection of hotel staff and completes all new hire paper works.Review employee performance and conducts personnel actions such as disciplinary actions and terminations.Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc.Assisting General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager.Adheres to all franchise and company procedures and regulations as well as standard operating procedures.Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.Ensures the objectives and goals, property owners work together to achieve brand positioning and success.Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.Assist GM in key property issues including capital projects, customer service and refurbishment.Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.Performs daily, weekly and monthly property inspections.Ensures property, grounds, physical plant and work areas maintained to standard.Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need. Show less