Samhitha Dayanand

Experience

• 

  Lockheed Martin

  Sept 2012 - Sept 2012

  Intern
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  MYER

  Oct 2017 - Feb 2018

  Sales and Strategy

  • Product Support• Sales• Customer Service

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  Accenture

  Jul 2019 - May 2023

  • Gather data to draw insights, solve analytical problems and structure complex business issues to provide and operationalize recommendations.• Drive new Business initiatives using analytics and data modelling and driving strategic partnerships for business growth• Research and analysis on market trends to identity opportunities to drive maximum value for clients• Present new strategies and initiatives backed by data-driven insights to provide recommendations for executives which enhance capabilities • Work with internal and external stakeholders and align with cross-functional teams to deliver change initiatives and implement new strategies • Built end to end processes on Signavio from Levels 1-5 and managed continuous improvement of processes• Designed processes and systems to integrate with technology on Service Now• Researched and synthesized information to provide business solutions and performed testing • Documented Work Instructions utilised to follow the process maps• Completed process design on Signavio, ServiceNow and ServiceMax• Assess current state and identify customer requirements to build Business Model• Supervised and supported incident management to ensure Service Delivery Partners were able to complete tasks• Stakeholder Management; conducted and facilitated workshops to provide business solutions to enhance future state processes • Identifying and documenting gaps in processes to provide solutions that meet business requirements• Designed and developed dashboards on Service Now for Incident Management data• Identifying and providing business solutions for cost savings• Data modelling and reporting of current cost structure• Building hypotheses to predict future cost savings and implementing solutions Show less • Performed pre-assessment of high volume of home loan applications to reduce backlog of applications• Developed and supported technology initiatives • Conducted end to end walkthroughs to mentor client team on completing pre-approvals • Completed training sessions for new Pre-Assessors on performing pre-assessment of home loans• Performed Quality Assurance reviews for mortgage loan applications• Analyse and design new business processes • Update and maintain product requirements on Oracle• Identify and define detailed product requirements and use cases. • Serve as a liaison to the business community and participate in user and task analysis to maintain the business community's perspective. • Analyse processes and systems and its integration with technology. • Data entry of all assets onto Equipment Tracking Management System • Inventory Management; introduced and implemented a software system for equipment tracking Show less

  • Management Consultant

    Mar 2022 - May 2023

  • Consulting Development Analyst

    Jul 2019 - Mar 2022
• 

  ANZ

  May 2023 - Apr 2024

  Process Analyst

  •Develop and analyze business process and continuous improvement on SAP Signavio•Identify opportunities for automation and improvement of workflows and document process changes to project success metrics•Monitor and test changes to meet business requirements and objectives and ensure optimal efficiency • Business Process analysis and generating new business with outbound opportunities• Collaborate with cross functional teams across the organization to design, develop and produce strategic reports and complete system implementations• Align with internal account team and identify key decision makers to drive strategic outcomes• Support in developing documentations for cross-functional team discussions and presentations and present to executives and senior management• Assess current state based on market research to improve and developed end to end future state processes that enhances capabilities• Conduct and present regular workshops to train other team members of the organization and clients on new tools and emerging technology, provide regularknowledge transfer• Identifying scope for improvement to drive maximum value Show less

• 

  UCLA

  Apr 2024 - now

  Business Process Analyst (Strategy and Operations)