
Mohamed ElShahed
Technical Support Agent

Connect with Mohamed ElShahed to Send Message
Connect
Connect with Mohamed ElShahed to Send Message
ConnectTimeline
About me
Business Development & Sales Director | MBA, CIPT
Education

Paris ESLSCA Business School
2015 - 2017Master of Business Administration - MBA Marketing B
Cape Breton University
2004 - 2009Bachelor of Business Administration (BBA) Marketing/Marketing Management, General
Experience
.webp)
Vodafone International Services (VIS)
Jan 2009 - Jan 2010Technical Support Agent- Top achiever 1st line technical support agent at Wayfinder Systems - Developing agents’ soft skills and call handling techniques- Onboarding new agents and providing them the required product knowledge

IBM
Apr 2010 - Nov 2012Resource Deployment Manager- Negotiating with project managers their requirements - Deploying practitioners on projects according to their skills- Preparing the GDC budget and other financial reports- Coordinating practitioners’ tasks in the EMEA region
.webp)
Al-Ahly Medical Company (AMC)
Nov 2012 - Apr 2016Marketing Communications Executive- Creating business plans related to the TPA and “Sehha“ brands- Developing the sales/promotional plans for each brand- Implementing regular industry analysis- Presenting company’s medical services to stakeholders- Connecting with customers and building strong brands- Shaping market offerings according to customers’ feedback- Managing the design and production of marketing materials

Future University in Egypt
Apr 2016 - Apr 2017Head of Marketing and Sales- Reforming the Department of Continuing Education (DCE)- Setting DCE business plan- Developing DCE marketing plan- Establishing the promotional plan for each program- Allocating the DCE budget- Headhunting qualified trainers- Developing the sales plan- Managing the marketing & sales teams- Creating & customizing courses according to corporate’s TNA- Writing the proposals and agreements offered to the corporate sector

Nile Air
May 2017 - Apr 2020Nile Academy Founder & General Manager- Nile Academy Founder- Creating Nile Academy’s business plan- Planning, organizing and leading all business tasks- Developing short & long term commercial plans- Running the Academy’s sales efforts- Managing Nile Academy teams- Partnering with reputable international entities- Searching creative business opportunities

Seedstars
Nov 2019 - Oct 2020MENA Partnerships Manager- Creating and closing of new partnerships in the MENA region.- Source commercial opportunities with different stakeholders of Seedstars: corporates, investors, governments, NGOs, incubators/accelerators and startups.- The full sales cycle for Seedstars Programs: Acceleration, Incubation, Venture-Building, Co-development, Training, Delegations, among others. Seedstars Events: Competitions, Workshops, Launchpads, Bootcamps, etc.- Strengthen Seedstars presence with business development activities on the ground, looking to create unfair advantages and develop a relationship with the different stakeholders.- Start, maintain and develop a solid relationship with our key clients of different programs and events. Show less

OxfordAQA
Apr 2020 - Apr 2022International Relationship Manager- Representing OUP across the international landscape- Capturing & interpreting data to identify market trends & opportunities along with the competition tactics- Controlling finance- Partnering with key decision makers & stakeholders in the MENA region- Ensuring that business OKRs are being met or exceeded

Sprints
Apr 2022 - nowDirector of Sales & Business Development- Unleashing potential of 100M learners in MEA- Sourcing and best utilizing business opportunities - Growing a strong value-laden relationship with our partners and stakeholders- Leading the Partnerships, BD and Sales Departments (Business Sector)
Licenses & Certifications
- View certificate

Make the Move from Individual Contributor to Manager
LinkedInJun 2020 - View certificate

Coaching and Developing Employees
LinkedInJun 2020 - View certificate

Leading Productive Meetings
LinkedInJun 2020 - View certificate

Delegating Tasks
LinkedInJun 2020 - View certificate

Performance Management: Setting Goals and Managing Performance
LinkedInJun 2020 - View certificate

Performance Management: Conducting Performance Reviews
LinkedInJun 2020 - View certificate

New Manager Foundations
LinkedInJun 2020 - View certificate

Onboarding New Hires as a Manager
LinkedInJun 2020 
CIPT
Missouri State UniversityNov 2018
Project Management Course
ILMApr 2017
Languages
- arArabic
- enEnglish
- ruRussian
- frFrench
Recommendations

Takkallapally sai shodhan rao
Sr Data Scientist at Tesco | MS CS @ Georgia TechHyderabad, Telangana, India
Mateusz krempa
Shift Manager | MSc Finance and BankingLeicester, England, United Kingdom
Lisa egle
Writing Professor / Aspiring AI EdTech ConsultantUnited States
Amos j. charles
Storage Brand Sales SpecialistTrinidad and Tobago
Farhad ullah
HR Executive at MBE services PeshawarPeshawar District, Khyber Pakhtunkhwa, Pakistan
Andrew bonnevie
Bridging AI, PayFi & Web3 | Driving Crypto, DeFi & Tokenized Payments Adoption | AI-Powered Finance ...Makati, National Capital Region, Philippines
Eirik briskemyr
Information Management hos Forsvaret - Norwegian Armed ForcesSkien, Vestfold og Telemark, Norway
Mariana kirova
Client Service Manager at IBM | ITIL® 4 Specialist: CDSSofia, Sofia City, Bulgaria
Abdullah bawazir
Founder and CEO @tmyyoz | Revolutionizing Online EducationMakkah Region
Harsh dwivedi
Deputy Manager at Kotak Mahindra Bank| PGDM |Chandigarh, Chandigarh, India
Dayana sanchez
Psychologist / HR Specialist / Human Resourses Generalist / Headhunter / HR PayrollBogota, D.C., Capital District, Colombia
Oyuki bonilla
Plant Manager / Quality Manager / Production Manager / Project Administration / Consultor Senior / F...Monterrey Metropolitan Area
Yann thibaut
Développeur Logiciels Physiques chez MIRION Technologies (ex Sun Nuclear). Docteur en Radiophysique.Clichy, Île-de-France, France
Aditya anekar
Intern at AMD | Renesas | MS ECE at UT Austin | KJSCE’23 | Team Onyx IndiaAustin, Texas, United States
Chandra sekhar ratti
Senior Engineer -Design Coordination at WELSPUNSouth Delhi, Delhi, India
Lizbeth caren rimac ivala
Project Manager en Tata Consultancy ServicesPeru
Benoit gelinotte
From fire & salt to oil & speed.Gatineau, Quebec, Canada
Kristina carpenter
Account Manager at Shanon Salsbury State FarmMontgomery, Texas, United States
Michal pinhasi kraiem
Legal Counsel at Amisragas – The American Israeli gas company Ltd.Israel
Maria thoms
Business DeveloperNürnberg, Bayern, Deutschland
...