Andrew Bonnevie

Experience

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  ETelecare Global Solutions

  Nov 2000 - Jun 2001

  CSA

  I received calls from customers of a Fortune 100 financial services company and answered questions related to their stored value/debit card. From basic balance inquiries and transaction histories to otp credit reversals and debit authorizations with merchants. Call volume was between 60-80 calls in a shift and metrics were handle time, customer satisfaction and quality.

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  EasyCall Communications Philippines

  Jan 2001 - Jan 2002

  Sales Agent

  Easy call in the year 2000 ran one of the first outbound timeshare telemarketing programs in the Philippines to the UK. As a sales agent my job was to do prospecting and cold calls to residents of Glasgow, Cardiff, Edinburgh, Swansea and Bristol to solicit interest and more importantly qualify prospective clients and set appointments for them to attend a timeshare presentation. I was so good on the phones that they didn't want to promote me, besides I was making tons in commissions every month I didn't mind.Enterprise Impact:★Ranked #1 in sales conversions in 2000, with an average VPG of 3000 instrumental in the company's ramp from 80 seats to 150 in a few months.★Recognized for best “Sales and Overall Performance globally, when the top agents in the UK and US did 3-4 calls-in(transfers) per day, I consistently did 11. Show less

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  US - Asia Marketing Solutions LLC

  Jan 2002 - Jan 2004

  Sales Manager

  Responsible for maintaining a 25% Sales conversion on qualified contacts for 3 verticals: Appointment setting, Day-tours and Mini-vacs.Managed a team of 12 Sales Associates, which started from recruitment and interviewing the right individuals, training and mentoring on sales, closing and habit formulation(life management) for the freshies, performance reviews and daily morning sales meetings, Lead and CRM management as well as taking TO's and closing their deals. I also won them SPIFs for closing the most number of sales, center-wide, consistently. Show less

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  Genesis Resort Marketing

  Jan 2004 - Jan 2009

  Business Development Manager

  Genesis Resort Marketing is a US consultancy specializing in campaign management, outsourcing and marketing.At Genesis, I worked closely with the CEO to manage outsourced campaigns in the Philippines, conducting regular site visits, training and development for agents, supervisors and managers and overall program coordination. I also monitored and analyzed the day to day metrics/KPIs and trends; pushing targets and helping management prepare a game plan to reduce their variances.Enterprise Impact:★Improved outsourced book-to-show ratios from 15% to up to 50% doubling sales★Revitalized apathetic outsourced centers and improved over-all sales performance averaging over 300% in organic growth in 4 years. Show less

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  180 Resources, Inc.

  Jan 2004 - Jan 2005

  Director, Sales and Marketing

  180 Resources was a Call Center-IT Services start-up. My job as director of sales and marketing was to promote the IT products of the company to consumers-schools, universities and businesses with the need for IT Services. It housed 15 high-tech workstations that we used to run telemarketing campaigns selling mini-vacs and setting day tour appointments for US timeshare resorts and travel clubs.

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  Spearhead Global Processes and Solutions

  Jan 2008 - Jan 2009

  Project Manager

  Spearhead Global Processes and Solutions was a start-up call center that needed campaigns. I brought in and managed appointment setting campaigns that started with 5 seats and grew to 30 seats in the span of 8 months, allowing for profitability on month 3 eventually filling the center up to capacity (110 seats) and utilizing 2/3 shifts increasing profitability.

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  HK Finance Holdings

  Jan 2008 - Jan 2008

  Business Development Manager - Telemarketing

  I worked a phone room job in Hong Kong as an opener, cold calling prospects, sending information and promoting investment property opportunities in Spain and the South of France to local expats.

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  Praetech Incorporated

  Sept 2008 - Dec 2012

  Director, Call Center Operations

  Praetech, Inc is a Philippines based contact center specializing in business process outsourcing, sales and relationship management.I led Praetech's business delivery operations which included customer contact, service and sales delivery teams as well as drove the company's vision and overall performance.I was also involved in the acquisition of new business development offering outsourced solutions to global businesses preparing RFPs, presenting and closing. Notable partnerships: ★Liberty Telecoms - Customer Service, Telemarketing, Installations/Fulfillment, Collections/Churn(>100FTE) ★Wyndham Vacations - Appointment Setting/Package Sales (>60 FTE)★Multiple Timeshare Campaigns-Appointment Setting (>100FTE)★Real Local Pages - Telemarketing (>70FTE) Show less

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  Marketing Solutions International

  Dec 2012 - Jul 2017

  Director, Outsourcing and Vendor Management

  Marketing Solutions International specializes in outsourcing and marketing, and serves US, Canada and Philippines customers.I was responsible for the Vendor Management and Sourcing needs of MSI creating it's playbook for effective outsourcing of accounts and campaigns managing over 22 BPO providers from acquisition and implementation of campaigns to profitability.★ Increased production of outsourced call centers, through daily morning meetings, effective motivation, sales coaching and mentoring and SPIFs, by 700% in a couple of months from 25-30 per week the weeks that I joined the team to over 200/week consistently.★Maintained and owned relationships and contracts of existing vendors and drove the selection of new partners matching business needs with vendor competency; monitoring, analyzing and evaluating vendor performance; creating and managing the strategic roadmap with key management to maximize effectiveness and production. Show less

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  B2P INTERNATIONAL INC.

  Oct 2017 - Mar 2024

  I managed Business 2 People's operations directors and account managers to deliver business targets driving profitability and assessing new campaigns for implementation.Enhancing and executing business strategies★ Utilizing FaceBook, Twitter and Linked-in to target and attract potential clients , recruitment and customer service inquiries Developing and implementing business plans:★ Assigning non-essential tasks to contributors in India or Tasmania to improving cost efficiency by 37% and broadened B2P's global footprint to 28 countries.★ Implemented daily morning meetings with active teams and weekly meetings with company executives and board to maintain regular contact and alignment.Ownership of P&L and Profitability Targets:★ Implemented monthly profit share benefits for the board requiring a regular review of operational data and financial statements to "feel" the progress of business initiatives. Show less Business 2 People International is an outsourced business fulfillment company that specializes in delivering outsourced business process services showcasing the skills and talent of Filipinos globally. From traditional mail, telemarketing, customer service, HR/recruitment business requirements, to digital marketing, CRM, web3 and ecosystem experience management B2P has the grit and willingness to experiment with new ideas and techniques as well as the experience to deliver exceptional value to companies that want to focus on their own core competencies. Show less

  • Managing Director

    Apr 2023 - Mar 2024

  • Director

    Oct 2017 - Apr 2023
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  ACD Consulting Services PTE. LTD.

  Mar 2018 - Jul 2021

  Chief Operating Officer

  I was responsible for ACD Consulting Services' Outsourced Operations catering to Marriott, Wyndham and Anantara's markets in the Asia Pacific: Philippines, Malaysia, Singapore, Indonesia, Australia and Hong Kong. This work included contract review and approval, direction and management of the Digital Marketing Team , CRM and lead management, direction of Sales and Lead Generation teams, responsibility for profit and loss as well as client management and alignment of KPIs with client's activation and retention teams in Australia, Singapore, Phuket and Bali.Blending the old school phone room with cutting edge technology and digital marketing, we were able to reach consented, interested individuals in our targeted geographies and offer them exactly what they want - increasing sales volume by 1000% as a result of the heightened interest and intent from 1-2 sales per week to 10-20 sales per week, per agent. Show less

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  Nekoin Protol

  Feb 2021 - Nov 2022

  Co-Founder

  Co-founded a crypto "mass-adoption" startup called Nekoin Protocol "Tokenize, Innovate, Monetize."Nekoin Protocol - The Bridge between Traditional Business and Blockchain TechnologyDesigned the framework for its 3 main products:★ Rewards - Tokenizing your companies rewards★ Payroll - Payroll tokenization, get paid in crypto★ Exchange - Trade goods and services and get paid in tokensNekoin Protocol provides tokenization solutions to enable businesses for Web3 and blockchain applications paired with Defi Tools, Staking, Yield Farming, Token Swapping and an NFT Engine.https://medium.com/@SurgeCoin/nekoin-protocol-the-first-philippine-utility-token-d917dc24dbad Show less

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  Acceptar Group

  Nov 2021 - Nov 2022

  Chief Operating Officer

  Providing Real-World Solutions to Blockchain Companies.Acceptar Creates Real World Solutions For Compliance, Marketing and Institutional Partnerships that can truly benefit Blockchain Companies advance their own Vision.Was responsible for coordinating departments: sales, legal, marketing, technology, human resources, and business development. Built core teams, setting and achieving company goals for growth, and evaluating employee and company performance. Responsible for leading change initiatives, executing the directives of the CEO, and executing and maintaining policies and company culture. Show less

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  Nutral Herbal Corporation

  Mar 2024 - Aug 2024

  General Manager

  Passionate about enhancing well-being through nutraceutical products. I led Nutral Herbal Corporation’s growth in the Retail Health and Personal Care Products Industry driving 5 highly specialized teams to deliver monthly business targets, with full PNL responsibility. These are:1. Business Development Operations- >2,000 fresh leads per day from affiliate and digital2. Sales Operations - >40% AR with AOV >$80 3. Logistics Operations >70% DR; forecasting and managing 3PLs4. Product Development - 12+ SKUs and growing in Nutraceuticals/Health and Beauty, and5. Support: HRAD, Talent Acquisition and Training to keep the wheels spinning! Show less

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  ChiCha Technology

  Oct 2024 - now

  🚀 Driving AI-Powered PayFi, Web3 Adoption & Tokenized Payments at ScaleAs Chief Web3 Ecosystem Strategist at ChiCha, I lead the growth, partnerships, and adoption strategy for AI-powered PayFi, bridging crypto payments, DeFi, and tokenized finance to create a more seamless Web3 economy.🔹 Key Focus Areas:✔ AI-Powered PayFi & DeFi Strategy – Optimizing tokenized payments by integrating DeFi lending, liquidity pools, and AI-driven financial automation.✔ Ecosystem Growth & Partnerships – Expanding Web3 adoption through strategic alliances with KOLs, DeFi protocols, and blockchain projects.✔ Gamified Pay-to-Earn & User Incentives – Driving merchant adoption and consumer engagement through AI-driven tokenized rewards.✔ Cross-Chain & Web3 Payment Innovation – Enhancing real-world crypto transactions by bridging TON, BSC, and future blockchain integrations.✔ Community & Market Expansion – Positioning ChiCha as a leading AI-powered Web3 payment solution by scaling content, education, and partnerships.🔹 Key Achievements:✅ Spearheaded AI-driven PayFi – Positioned ChiCha as the first Web3 wallet to combine AI-powered financial automation with tokenized payments.✅ Established DeFi & tokenized finance integrations – Expanding user access to lending, staking, and liquidity yield strategies within ChiCha’s PayFi ecosystem.✅ Built high-value Web3 partnerships – Collaborated with DeFi protocols, blockchain projects, and institutional investors to accelerate adoption.✅ Led Pay-to-Earn & Web3 growth strategies – Launched AI-driven merchant rewards and gamified tokenization models for mainstream adoption.ChiCha is redefining AI-powered payments, DeFi, and tokenized commerce—transforming Web3 finance into an intuitive, scalable, and user-centric experience. 🚀 Show less Guided by ChiCha’s mission to empower brands & communities, I led product development to create a decentralized, gamified platform that bridges digital & physical commerce.🌐 Our Vision:To make blockchain accessible, rewarding & impactful for all, leveraging both the TON & Binance Smart Chain (BSC) ecosystems to expand reach and enhance user experience.🔹 Key Responsibilities:🎯 Product Strategy – Shaped ChiCha’s roadmap, integrating NFTs, community tokens, and tokenized rewards to drive brand loyalty & engagement across TON & BSC.🏆 Tokenized Loyalty Ecosystem – Developed ChiCha’s NFT-powered community badges, allowing brands to reward loyal customers & strengthen community ties within a multi-chain framework.🎮 Gamified User Engagement – Designed & implemented quests, bounties, and rewards, building a vibrant ecosystem where users engage & earn value.🤝 Cross-Functional Collaboration – Worked closely with marketing, tech & acquisition teams to create a seamless Web3 experience aligned with ChiCha’s vision.🚀 Onboarding & Accessibility – Simplified onboarding via Facebook integration & auto-generated wallets on BSC, ensuring Web3 adoption for all users.🏆 Key Achievements:✅ Conceptualized & launched ChiCha’s NFT-based loyalty system, enabling merchants to create community badges that drive engagement & retention.✅ Established ChiCha’s cross-chain strategy, integrating Solana, BSC & TON to improve token & NFT scalability.✅ Enhanced onboarding & accessibility, streamlining user experience to democratize Web3 & blockchain adoption. Show less

  • Chief Web3 Ecosystem Strategist

    Feb 2025 - now

  • Head of Product

    Oct 2024 - Mar 2025