Bryan Bozel

Experience

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  TD

  Feb 2019 - Aug 2020

  Customer Service Representative

  Advising and aiding customers in regards to their auto loans. Including dealing with future payments, extra payments and any general inquiries about the loan. Delivering quality service to all customers and truly understanding their issues to better help them, all while following the policies put forth from TDAF. Teaching and training new hire classes, and assisting in training in several departments to help with the rising call volume due to the COVID-19 crisis. Selected to participate in an ongoing pilot program to help with maintaining customers. Would actively speak to customers who are considering switching lenders and offer deals to keep them with TDAF. Show less

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  No Frills

  Aug 2020 - now

  Grocery Clerk

  Assisted customers in store by either showing them where a product was located or taking a look to see if we have it in stock. Trained new hires. Dealt with organization of stock and assisted with extra hours to help during the pandemic.