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Arif Nurrahman

Arif Nurrahman

Administrative Officer

Followers of Arif Nurrahman98 followers
location of Arif NurrahmanJakarta Metropolitan Area

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  • Timeline

  • About me

    Business Administration/ Team Leader

  • Education

    • Politeknik Negeri Bali

      2016 - 2019
      Diploma Degree Business Administration and Management, General 3.61/4.00

      Activities and Societies: Mentor Team - Bali State Polytechnic Islamic Student Association * Managed early semester students especially those with Islamic religions to participate in religious activities on campus in obtaining religious values in the early semester.

  • Experience

    • AirNav Indonesia

      Jan 2019 - Apr 2019
      Administrative Officer

      • Assisted the running of office administration in the company such as correspondence both incoming and outgoing letters to the company • Assisted in sending letters via expedition • Assisted the filing document Assisted services regarding employee leave on the system

    • Grab

      Oct 2019 - Dec 2020
      Project Administrator (2W/4W, Food, Grab Express)

      • Standardized customer satisfaction of transportation, food and beverage delivery, and express delivery through 12 direct field survey analytics with the team.• Ensured applications can run well as well.• Analyze the performance of enterprise applications with those of competitors (features, price, and driver services)• Documented data from survey results in daily and weekly reports to Team Leaders.

    • Ruangguru

      Mar 2021 - Apr 2021
      Sales Trainee Academy

      • Analyzed for potential student to join with Ruangguru• Provide the latest Indonesian education information through webinar to student (30 students of every class)• Achieved product sales target

    • Shopee

      Apr 2021 - Sept 2021
      Operations Team Member

      • Supported Rider Engagement Partnership Program for Rider Benefits (conduct mapping Rider needs basing on survey)• Collaborated with 5+ Riders Community Engagement Events• Supported Merchant Engagement Partnership Program for Merchant Benefits• Connected with Partnership/Marketing team (on Shopee Food Rider & Merchant-related)

    • Teleperformance

      Mar 2022 - now

      • Lead and manage team in flooring• Coaching and observation team one by one in everyday• Make sure team to follow SOP correctly• Connected with client to follow up case and support needed of them• Presented team performance to client on weekly and monthly report • Assisting team lead to manage the team• Supervise the team to follow the SOP• Presentation of team performance to our client• Connected with client on daily report and escalation• Scrubbing and analyze of data • Handle the customer and given problem solving to them• Handle the customer with properly• Escalate case to related department• Follow the rules according SOP

      • Customer Service Team Lead

        Feb 2024 - now

      • Assistant Team Lead

        Jan 2023 - Feb 2024

      • Customer Service Specialist

        Mar 2022 - Jan 2023

  • Licenses & Certifications

    • Practical Office Advanced

      Badan Nasional Sertifikasi Profesi
      Jun 2019

  • Volunteer Experience

    • Liaison Officer (LO)

      Issued by International Monetary Fund on Oct 2018
      International Monetary FundAssociated with Arif Nurrahman