Shibin P K

Experience

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  KADAVU RESORTS, CALICUT

  Oct 2005 - Sept 2007

  SYSTEM ADMINISTRATOR

  ROLES AND RESPONSIBILITIESInstalling and configuring Windows 2000/XP/2003 Operating systemsAdministrations of windows desktops and laptopsConfiguring and maintaining MS outlook Creating User accounts in IDS and defining their appropriate access rightsCreating Group Policy and NTFS Permissions Configuring and maintaining LAN Installing configuring application software and license in windows Configuring and maintenances of network PrintersBackup and restore process using NT Backup.Administration of Networks and SwitchesInstalling, configuring and troubleshooting the Property Management Software (I.D.S)Taking SQL back up and restoring. Show less

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  IBM

  Sept 2007 - May 2009

  DESKTOP SUPPORT ENGINEER

  Roles and ResponsibilitiesInstalling and configuring Windows 2000/Xp Desktops and laptops.Installing and updating Norton endpoint protection for clients.Creating, deleting and managing user's accounts in Active Directory in windows 2003 server.Installing, Configuring and maintaining MS outlook clients using exchange server.Installing, Configuring and maintaining Lotus notes clients.Installing and configuring Cisco Routers and Switches.Installing and configuring citrix (Web) and oracle clients.Configuring and trouble shooting of network PrintersUpdating OS, Antivirus, and Software Patches Backup and restore process using NT backupPhysical Inventory of IT assets (only IMAC equipment, as and when applicable) and sending update information for the updation of Asset.Information Database. (One time Asset Inventory is created as a separate exercise and is not part of this scope of work.). Tracking movement of Assets within and outside premises. This includes tracking IMAC - Install, Moves Additions and changes of:- Hardware Inventories Printer InventoriesEnd User support / problem solving for various desktop applications.Identifying recurring problems, reporting trends to management, and recommending solutions or correction procedures. Reporting virus related problems of users and co-ordinating with centralized virus support for resolution Interact with vendors in the course of obtaining Hardware Products and servicesTrouble Shooting PCs and NetworksConfiguring and maintenance for IBM, COMPAQ, ACER & HP LAPTOPS and Desktops. Show less

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  Wipro

  Jan 2010 - Oct 2010

  WINDOWS & LINUX SERVER SUPPORT ENGINEER

  Deploying the image in laptops at client side (Schlumberger, Iran).Proxy configuration on Linux Servers, Install required applications on servers and configurations.Installing F-Secure Client Security on Client Systems and also F-Secure Antivirus Server on Linux Server and Windows Server and configurations.Checking the Security with Antivirus products and Monitoring Antivirus Server.Co-Ordination with F-Secure team for Product Support.X-Window installation on Ubuntu Servers.Samba Installation and configuration in Redhat Linux.Monitoring and handling servers through ssh and putty.Installing DHCP, DNS, and configuration in Redhat Linux, Ubuntu Servers. Show less

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  JP Morgan Chase India

  Feb 2011 - Jul 2014

  Windows Support Specialist

  • Providing L2 and L3 support for user’s Windows 7 Desktops and laptops.• Building Laptops and Desktops with Win7 image using different deployment techniques. • Creating and managing Virtual Desktop Interface for the VDI users.• Installation and configuration of various applications in the firm for the users.• Handling escalations from the user and providing solutions for this.• Troubleshooting the operating system and the applications.• Installing applications using SMS and SCCM.• Providing technical support to users on migration (Windows XP to Windows 7) and provide support for Day1/Week1 after migration.• Installing and configuring the VPN for clients and providing Remote connect configurations.• Installing, configuring and troubleshooting the RSA Secure ID issues in both Soft and Hard token.• Managing Active Directory users, groups and computers in windows 2007 and 2010 server.• Installing, Configuring and troubleshooting MS outlook clients using exchange server.• Installing, Configuring and troubleshooting Lotus notes clients and the Databases.• Providing technical support to the users on IP soft phones (CISCO IP soft phone and Avaya One-X communicator).• Installing and configuring citrix (Web) and oracle clients.• Installing, Configuring and trouble shooting of network Printers• Updating OS, Antivirus, and Software Patches Show less

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  Sidra Medicine

  Aug 2014 - Jul 2015

  IT Support Specialist

  • Providing L2 and L3 support for user’s Windows 7 Desktops and laptops.• Building Laptops and Desktops with Win7 image using different deployment techniques. • Creating and managing Virtual Desktop Interface for the VDI users.• Installation and configuration of various applications in the firm for the users.• Handling escalations from the user and providing solutions for this.• Troubleshooting the operating system and the applications.• Installing applications using SCCM.• Providing technical support to users on migration (Windows XP to Windows 7) and provide support for Day1/Week1 after migration.• Installing and configuring the VPN for clients and providing Remote connect configurations.• Managing Active Directory users, groups and computers in windows 2008 and 2012 server.• Installing, Configuring and troubleshooting MS outlook clients using exchange server.• Installing, Configuring and troubleshooting Lotus notes clients and the Databases.• Providing technical support to the users on IP soft phones (CISCO IP soft phone and Avaya One-X communicator).• Installing and configuring citrix (Web) and oracle clients.• Installing, Configuring and trouble shooting of network Printers• Configuring the mobile devices like IPhone, IPad, Android and Blackberry Show less

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  GlobalFoundries

  Jul 2015 - Mar 2019

  Sr. Engineer

  • Providing End user support to users Laptops, Desktops, mobile devices and Printers• IT asset management (laptops, desktops, printers and desk phones) using Service-now CMDB.• Piloting and administering Win10 roll out for the end users from Win7• Manage and support end users requirements, issues and requests using Service-now ticketing tool.• Installation, configuration and troubleshooting of applications.• Handling escalations from the user and providing solutions for this.• Facilitate hardware part replacement for end user devices by coordinating with different vendors.• Administer general SCCM daily administration• Create and administer programs and collections in SCCM.• Troubleshoot failed SCCM deployments and SCCM health issues.• Administer SCCM software delivery, including various methods such as running advertised programs, machine targeted, user targeted, Application Library, and Software Center.• Administer the SCCM tool set back end to keep the system running and healthy, including changes to the core components and settings, backups, restores, software delivery, client heath, reporting, boundaries, and bandwidth settings.• Manage and administer SCCM client health, including the process of getting clients healthy.• Perform general SCCM administration and troubleshooting.• Creating new task sequences for O.S deployments and updating the current task sequences with latest drivers and BIOS.• Software packaging• Creating Golden image for AWS workspace creation.• AWS workspace creation using Golden image and managing.• Manage end users requirements, issues and requests using Service-now ticketing tool• Investigate and troubleshoot incidents and resolve the service requests• Develop and maintain installation and configuration procedures and documentation• Initiating and coordinating with multiple teams to perform the Annual Power Shutdown Show less

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  Infosys

  Jun 2020 - now

  Senior Consultant