Lucia Horackova

Experience

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  HEINEKEN Global Shared Services

  Dec 2009 - Mar 2010

  Sales Analyst

  Reporting and forecasting sales in SlovakiaObserve and compare the prices of competition to set market prices of the productsAnalyze and interpret data to identify key issues and recommend solutions

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  AT&T

  May 2012 - Aug 2014

  Metrics Desing and Analysis Specialist (Availability Management)

  Analyzes data to identify key issues and patterns to recommend solutions.Responsible for data pulls and data distribution.Dashboard creation.Reports consolidation and automation using VBA.Part of the Incident Arbitration Board to review, audit and consult incidents and outages.Close cooperation with Service Operation teams (Incident, Problem and Change Management).

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  AT&T

  Feb 2015 - Dec 2018

  Provides full life cycle management of projects within Customer billing improvements and Dispute prevention programs.Responsible for project management and business analysis activities.Creation of the project team for successful project execution and completion.Communication and collaboration with multiple stakeholders and project team.Responsible for the project requirements gathering.Delivers feasibility studies, designs process maps of as-is and future states, performs gap analysis.Creates decision trees, value stream maps and PICK charts to drive solutions utilizing root cause. Show less Develop and maintain weekly/monthly metrics reports showcasing operational performance for all regions (US, EMEA and APAC).Produce ad hoc analysis upon request from the upper management and present results clearly.Prepare and present monthly performance of the Operating Systems teams (AIX, HP, LINUX, Solaris, Windows), Storage and Back up teams to upper management.Consolidate and automate reports via Business Object or VBA.Improve existing processes and identify indicators for possible improvement opportunities. Show less

  • Billing Business Analyst/Project Manager

    Feb 2016 - Dec 2018

  • Business Analyst and Reporting

    Aug 2014 - Jan 2016

  • Project Manager/Training Manager in India

    Feb 2015 - Jul 2015
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  Johnson Controls

  Aug 2019 - Sept 2019

  Finance Project and Performance Lead
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  Orange Business

  Oct 2019 - now

  Lead Program Manager, Operational & Performance Management